20 beste vacatures voor de functie van project leader in waterloo (nieuwe medewerkers gezocht)

Nespresso Call Center Outsourcing Manger
Nespresso —Brussel
- Voltijds
- Engels
- Artificiële intelligentie
- Onderhandelen
Asset MGT - Project Manager BBox
bpost —Brussel
- Microsoft Office
- Projectmanagement
- Managementervaring
- Thuiswerkopties
Project Manager
Group-IPS —Nijvel
- PMP
- Engels
- Master
Industrial Project Manager | Defense
Capgemini —Diegem
- Microsoft Excel
- Engels
- Projectmanagement
CHIEF OPERATING OFFICER (M/F/X)
Lunch Garden —Hoeilaart
- Weekendbeschikbaarheid
- Master
- Managementervaring
- Communicatieve vaardigheden
Expert Project Manager - Operational Transformation
bpost —Brussel
- Master
- Analytisch vermogen
- Projectmanagement
- Thuiswerkopties
Medior Project Manager | Life Sciences
Capgemini —Diegem
- Engels
- Master
- Projectmanagement
Conseiller(ère) Projets, Project Advisor
ASSA ABLOY —Diegem
- Hybride werken
- CRM-systemen
- Verkoopervaring
- Engels
- Pensioensparen
Business Development Manager, Semi (H/F) - Belgique/Luxembourg
Tesla —Drogenbos
- Microsoft Powerpoint
- Microsoft Excel
- Verkoopervaring
Project Manager Generalist | Life Science
Capgemini —Diegem
- PMP
- Projectmanagement
KEY ACCOUNT MANAGER DATACENTERS (Eneria Belgium)
Monnoyeur —Overijse
- Tot € 1.000.000 per jaar
- Voltijds
- Tweetalig
- CRM-systemen
- Management
- Tankkaart
12 dagen
Project Manager - LIMS (LabWare) | Life Sciences
Capgemini Sogeti —Diegem
- Engels
- Projectmanagement
Autonomous Delivery Teams Manager
IBA —Louvain-la-Neuve
- € 62.900 - € 95.500 per jaar
- Voltijds
- Agile
- Managementervaring
- Communicatieve vaardigheden
Project Manager (M/F)
SUEZ —Brussel
- Spaans
- Microsoft Office
- Master
Head of Strategy Execution & Transformation Office
Aliaxis Holdings SA (HQ) —Brussel
- PMP
- Projectmanagement
- Agile
Quality Assurance Management Team Leader
Thales —Tubeke
- Voltijds
- Management
- Engels
- Projectmanagement
Project Leader
Elia —Brussel
- Chantier
- Engels
Associate Manager, Product Management – PD Life Cycle Management
Vantive —Eigenbrakel
- Marketing
- Engels
- Microsoft Office
Senior Project Manager – Public Sector Digitalisation
Sopra Steria —Machelen
- Voltijds
- Hybride werken
- PMP
- Projectmanagement
- Agile
Snel solliciteren
Strategy Manager
Proximus —Brussel
- Voltijds
- Managementervaring
- Communicatieve vaardigheden
- Tankkaart
- Levensverzekering

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Nespresso Call Center Outsourcing Manger

Nespresso -
Brussel

Nu solliciteren

Vacaturegegevens

Voltijds

Kwalificaties

Frans
Engels
Portugees
Artificiële intelligentie
Nederlands
Onderhandelen

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Nespresso Call Center Outsourcing Manger

Position overview

Business: Nespresso
Contract Type: Permanent
Start Date: ASAP

Position Summary

Every interaction with a Nespresso customers matters. Behind every great customer experience is a network of people, processes and partners working together seamlessly. As Outsourcing Manager, you will be at the center of it all, building strong partnerships, influencing without direct authority and driving continuous improvement. Your mission is to ensure our outsourced customer service operations consistently deliver the premium experience that defines Nespresso.

A day in the life of a Nespresso Call Center Outsourcing Manger

lead relationships with outsourced customer service partners to ensure operational excellence and a premium customer experience;
define, monitor and improve KPIs related to service levels and productivity, whilst also overlooking quality and customer satisfaction;
identify improvement opportunities and drive corrective action plans with internal and external stakeholders;
act as the key interface between Nespresso and outsourcing partner(s), ensuring alignment and collaboration;
support the implementation of operational projects and service enhancements ;
Coordinate effective knowledge transfer, training and adherence to Nespresso processes;
monitor compliance with Nespresso standards, policies and contractual requirements;
manage outsourcing budgets, forecasts and cost-efficiency initiatives, while providing performance insights to leadership.

As a Nespresso Call Center Outsourcing Manager you report to the CRC Manager and are part of the Customer Relationship Centre (CRC) team of Nespresso BELUX.

What will make you successful

at least 2 years of experience at Team Leader level in a Customer Relationship Centre (CRC), contact center or customer oriented environment, with knowledge of operational performance, productivity and quality drivers;

and/or experience managing outsourcing partners or external service providers, including governance, budget oversight, contract and relationship management;
ability to assess, interpret and challenge performance through KPIs, dashboards and customer service metrics;
proven stakeholder management and cross-functional collaboration skills in a complex environment;
strong influencing and negotiation skills, with the ability to drive results without direct authority;
proactive, hands-on mindset with a focus on continuous improvement, problem-solving and change management;
fluency in English is required; French and/or Dutch are a strong asset, while Portuguese is a plus;
interest in AI and digital innovation, leveraging data and technology to improve customer service operations and decision-making is an advantage.

What we offer

a full-time position;
hybrid working arrangements with flexibility between office and home working;
opportunity for occasional business travel to Portugal;
an attractive compensation and benefits package;
an international role with high visibility across markets and functions;
exposure to customer experience transformation and continuous improvement initiatives;
excellent development opportunities within Nespresso and Nestlé;
a collaborative and supportive culture focused on innovation and continuous improvement;
the opportunity to contribute to one of the world's most recognized premium brands.

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [email protected].

Applying for the role of a Nespresso Call Center Outsourcing Manager ?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French.

Interim CV’s will not be processed.

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project leader vacatures in waterloo

Nespresso Call Center Outsourcing Manger

Asset MGT - Project Manager BBox

Project Manager

Industrial Project Manager | Defense

CHIEF OPERATING OFFICER (M/F/X)

Expert Project Manager - Operational Transformation

Medior Project Manager | Life Sciences

Conseiller(ère) Projets, Project Advisor

Business Development Manager, Semi (H/F) - Belgique/Luxembourg

Project Manager Generalist | Life Science

KEY ACCOUNT MANAGER DATACENTERS (Eneria Belgium)

Project Manager - LIMS (LabWare) | Life Sciences

Autonomous Delivery Teams Manager

Project Manager (M/F)

Head of Strategy Execution & Transformation Office

Quality Assurance Management Team Leader

Project Leader

Associate Manager, Product Management – PD Life Cycle Management

Senior Project Manager – Public Sector Digitalisation

Strategy Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van project leader in waterloo

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