20 beste vacatures voor de functie van test automation expert in vlaams gewest (nieuwe medewerkers gezocht)

Customer Experience Automation Expert
Mega Belgium —Leuven
- Marketing
- Engels
- Master
Customer Experience Automation Expert
Mega Group International S.A. —Leuven
- Voltijds
- Hybride werken
- Marketing
- Engels
- Master
Snel solliciteren
Quality Assurance (QA) & Test Engineer
Craftzing —Antwerpen
- Voltijds
- Hybride werken
- Engels
- Bachelor
- API's
Snel solliciteren
Fullstack Developer (m/f/d) System Modernization & Strategic Delivery
primion Technology GmbH —Antwerpen (provincie)
- € 60.000 - € 85.000 per jaar
- Voltijds
- Thuiswerk
- DevOps
- Java
- Master
Test Automation Engineer
iO —Antwerpen
- Voltijds
- Hybride werken
- Azure
- DevOps
- Java
Transformation Expert
Telenet —Mechelen
- Voltijds
- Managementervaring
Integration and Automation Expert
Van de Velde —Schellebelle
- Voltijds
- Hybride werken
- Salesforce
- Engels
- Master
Snel solliciteren
[Staffing/Freelance] DevOps Engineer
NTT DATA —Diegem
- Voltijds
- Azure
- DevOps
- Systeem ontwerpen
Trainee Consultant in Life Sciences & ICT
Trevalco —Aartselaar
- Voltijds
- Geen ervaring nodig
- Engels
- Master
Senior Robotics Systems Architect (Technical Lead)
VITO —Genk
- Voltijds
- Hybride werken
- Doctoraat
- Engels
- Onderzoek
Snel solliciteren
8 dagen
Internship System Engineer - Microsoft Azure (Autumn 2026 or Spring 2027)
EASI SA —Gent
- Azure
- Master
- Bachelor
Integration and Automation Expert
Rigby & Peller —Schellebelle
- Salesforce
- Engels
- Analytisch vermogen
Recipe Editor – Siemens Opcenter Pharma - (EU based)
AG SOLUTION —Antwerpen
- Voltijds
- Thuiswerk
- Master
- Productie
Embedded SW Validation Engineer
Kineton Srl —Sint-Truiden
- € 48.000 - € 52.000 per jaar
- C++
- Python
Snel solliciteren
Recipe Editor – Siemens Opcenter Pharma - (EU based)
QUARIQ —Antwerpen
- Hybride werken
- Master
- Productie
Snel solliciteren
Data Engineer (Northern Belgium)
Xebia Group —Antwerpen
- Voltijds
- Hybride werken
- Azure
- AWS
- Artificiële intelligentie
Snel solliciteren
Network Consultant Engineer
Excentis —Gent
- Voltijds
- Hybride werken
- Geen ervaring nodig
- Master
- Scripting
Equipment Automation Project Engineering | Life Sciences
Capgemini —Diegem
- Master
- AWS
- Bachelor
Senior Product Lifecycle Management (PLM) ICT Specialist
Puratos —Groot-Bijgaarden
- Voltijds
- Engels
- API's
Equipment Automation Project Engineering | Life Sciences
Capgemini Sogeti —Diegem
- Master
- AWS
- Bachelor

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van test automation expert in vlaams gewest

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Customer Experience Automation Expert

Mega Belgium -
Leuven

Nu solliciteren

Vacaturegegevens

Kwalificaties

Frans
Power BI
Marketing
Engels
E-commerce
Master
SQL
Klantenondersteuning
Artificiële intelligentie
Google Analytics
Marketing
Nederlands

Volledige vacaturetekst

Job description

At Mega, we are reshaping the Belgian energy & telco market by offering transparent, competitive and customer‑centric solutions. Founder‑owned and run, MEGA is backed by strong financial foundations and a solid 500,000‑customer base .

Every month, hundreds of thousands of customer interactions flow through our website, customer service channels and AI solutions. Our ambition is simple: solve as many customer needs as possible instantly, automatically and effortlessly.

To help us achieve that ambition, we're looking for a CX Automation Expert. You will become the owner of our Zendesk AI ecosystem and play a central role in shaping how customers interact with MEGA.

Ready for the challenge? Because we are !

The Job :

As CX Automation Expert, your mission is to continuously improve MEGA's customer journey through AI, automation and data. You will own our Zendesk AI ecosystem, identify opportunities through data and experimentation, and work cross‑functionally to turn findings into concrete improvements.

Key Responsibilities :

Become MEGA's internal expert on Zendesk AI (Ultimate): configuring and continuously improving AI agents
Design conversation flows and customer journeys, ensuring smooth escalation to human agents
Maintain and enrich the AI knowledge base
Analyse customer interactions to detect friction points and quantify their business impact
Design, launch and evaluate tests, validating hypotheses using data rather than intuition
Translate findings into concrete improvement initiatives, continuously iterated
Collaborate with Operations, IT, Marketing, Legal and Product teams to define requirements and coordinate implementation
Monitor and improve our key KPIs: AI Resolution Rate and AI CSAT

This is a hands-on, data-driven role: you will own our AI ecosystem end to end, from configuration to performance monitoring.

Working at Mega means :

A role with real impact, keeping energy accessible and affordable for everyone
Be part of a fast-paced, entrepreneurial environment where your expertise will be valued
A collaborative, results-oriented culture where everyone is welcomed and respected
Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected

Align with our core values as you lead and inspire :

Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.

Our offer:

A high-impact role with ownership and autonomy, at the heart of MEGA's AI and customer experience strategy
The opportunity to shape and scale how hundreds of thousands of customer interactions happen every month
A fast-growing, ambitious company with short decision lines
Hybrid working model
Based in our Leuven office
Competitive salary package in line with experience, including benefits

Job requirements

Is this job made for you ?

3 to 5 years of experience in a performance-oriented environment: growth marketing, CRO, product analytics, customer experience, e-commerce…
Entrepreneurial, curious, highly analytical and data-driven, pragmatic and comfortable taking initiative

Technical Skills

Strong affinity with technology is essential, you don't need to be a developer, but you must enjoy working in technical environments: AI and automation, APIs and integrations, workflow design, customer support platforms, analytics.

Experience with Zendesk AI (Ultimate), AI Agent platforms/chatbots, Google Analytics, Power BI or SQL is a big plus.

Languages

English required
Dutch or French required
Trilingual (EN / NL / FR) is a strong plus

Master’s degree in business, marketing or a related field is preferred

Ready to make an impact?

If you are analytical, results-oriented and passionate about AI in the service of customer experience, we would love to hear from you.

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test automation expert vacatures in vlaams gewest

Customer Experience Automation Expert

Customer Experience Automation Expert

Quality Assurance (QA) & Test Engineer

Fullstack Developer (m/f/d) System Modernization & Strategic Delivery

Test Automation Engineer

Transformation Expert

Integration and Automation Expert

[Staffing/Freelance] DevOps Engineer

Trainee Consultant in Life Sciences & ICT

Senior Robotics Systems Architect (Technical Lead)

Internship System Engineer - Microsoft Azure (Autumn 2026 or Spring 2027)

Integration and Automation Expert

Recipe Editor – Siemens Opcenter Pharma - (EU based)

Embedded SW Validation Engineer

Recipe Editor – Siemens Opcenter Pharma - (EU based)

Data Engineer (Northern Belgium)

Network Consultant Engineer

Equipment Automation Project Engineering | Life Sciences

Senior Product Lifecycle Management (PLM) ICT Specialist

Equipment Automation Project Engineering | Life Sciences

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van test automation expert in vlaams gewest

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