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Customer Success Manager

Apicbase nv
Antwerpen

Snel solliciteren

Vacaturegegevens

Vaste Jobs | Voltijds
€ 2.800 - € 3.800 per maand

Extralegale voordelen

Vergoeding onkosten zakenreis
Gezondheidsprogramma
Ecocheques
Fietsvergoeding
Elektronische maaltijdcheques
GSM-vergoeding
Hospitalisatieverzekering
Een gsm voor professioneel gebruik
Bedrijfscomputer
Pensioensparen

Kwalificaties

ERP systemen
Engels
POS
SaaS
Duits

Volledige vacaturetekst

Who are we?

Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started.

Turn complexity into impact. Own the journey from deal to go-live.

At Apicbase, we don’t just sell software — we transform how hospitality businesses operate. As an Implementation Consultant, you take full ownership of the customer journey from signed contract to a successful go-live.

You bridge the gap between sales and success. You take a powerful (and sometimes complex) food management platform and make it work in real life — across POS systems, procurement flows, recipes, and multi-location operations.

=> Training?We leverage on digital solutions to train the customer.

=> Implementation? That’s 100% yours.

What will you own?

You are the driving force behind a smooth and successful onboarding.
Lead end-to-end onboarding from kickoff to go-live
Set up and validate integrations (POS, ERP, suppliers)
Manage timelines, milestones, and delivery outcomes
Drive change in multi-location environments
Own go-live validation and customer sign-off
Ensure a smooth handover (or stay involved for mid-market clients)

What your days look like?

No two days are the same but impact is always central.

Prepare and lead kickoff calls with new customers
Build project plans and define onboarding milestones
Activate the right training paths per user role
Run weekly check-ins and unblock progress
Validate go-live readiness (inventory, orders, integrations)
Document everything for a seamless handover
Re-engage on expansion projects when needed

What you bring

You combine structure, ownership, and technical confidence.

Strong understanding of SaaS platforms
Experience with integrations (POS, ERP, APIs)
Ability to manage complex, multi-stakeholder environments
Strong analytical and problem-solving mindset
Comfortable navigating ambiguity and change
A proactive, ownership-driven (“agentic”) mindset
You are fluent in English

Loon: €2.800,00 - €3.800,00 per maand

Voordelen:

Bedrijfscomputer
Ecocheques
Een gsm voor professioneel gebruik
Elektronische maaltijdcheques
Fietsvergoeding
Gezondheidsprogramma
GSM-vergoeding
Hospitalisatieverzekering
Pensioensparen
Vergoeding onkosten zakenreis

Werklocatie: Hybride telewerken in 2060 Antwerpen

Snel solliciteren

Verfijn je zoekopdracht

software consultant vacatures in mechelen, vlg

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Cybersecurity Engineer

Security Manager

Transformation Expert

AI Architect

UX Consultant Designer / Digital Product Designer

Tech Lead GenAI

Overview Dutch Internships 2026-2027

Functionnal Analyst

Junior Software Consultant - Salesforce

IT Support Engineer (Graduate Programme)

Medical Software Consultant Radiologie

GRC Cybersecurity Consultant

Engineering Manager – Embedded Platform Integration

SAP Project Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van software consultant in mechelen, vlg

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