8 beste vacatures voor de functie van customer service manager in ghent (nieuwe medewerkers gezocht)

Service Delivery Manager
Be-Mobile —Melle
- Voltijds
- Hybride werken
Snel solliciteren
Manager, Operations
Lighthouse Intelligence Ltd. —Gent
- Voltijds
- Management
- Salesforce
- Artificiële intelligentie
- Thuiswerkopties
Customer Care L1 & Operations Teamlead
Codit —Gent
- Hybride werken
- Tankkaart
Snel solliciteren
11 dagen
Teamlead Customer Service
Xwift —Nazareth
- Voltijds
- Tankkaart
Snel solliciteren
After Sales Manager - Multibrand
Hedin Automotive Belgium —Gent
- Microsoft Office
- Bachelor
- Receptie
Customer Success Manager CSO
Zero Friction —Gent
- Voltijds
- Hybride werken
- Microsoft Excel
- Bachelor
Snel solliciteren
4 dagen
Customer Success Manager Benelux
Peripass —Gent
- Voltijds
- Hybride werken
- Bachelor
Snel solliciteren
CS/CSO Teamlead
Zero Friction —Gent
- Voltijds
- Hybride werken
- Bachelor
Snel solliciteren
4 dagen

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Service Delivery Manager

Be-Mobile -
Melle

Snel solliciteren

Vacaturegegevens

Voltijds

Kwalificaties

Klantenondersteuning
Nederlands

Volledige vacaturetekst

Be-Mobile, headquartered in Ghent, pioneers in Smart Mobility Solutions on an international level. We offer advanced solutions to measure and manage traffic flows, helping travelers, cities, road authorities, parking operators and logistics companies take control of their mobility processes.

To strengthen our Projects & Operations team, we are looking for a Service Delivery Manager who enjoys combining customer interaction with hands-on operational work. In this role you’ll build a deep understanding of our ticketing processes and services, while gradually taking ownership of customer relationships.

As a Service Delivery Manager, you play a key role in ensuring our customers get maximum value from our solutions. You act as the bridge between our customers and internal teams, ensuring smooth communication and delivery.

You combine a strong customer focus with a structured and proactive approach, continuously improving how we deliver our services.

RESPONSIBILITIES

Delivering excellent service to our customers

Become an expert in our ticketing environment and operational processes
Investigate incidents together with engineering teams
Follow up tickets from intake to resolution
Ensure accurate ticket administration and prioritization
Identify recurring issues and propose structural improvements

Collaborating across teams

Work closely with the Operational Account Manager on customer follow-up, incidents and growth opportunities
Align with engineering teams on bug fixes, releases and change requests
Share customer feedback with product teams to improve our solutions
Identify upsell opportunities and communicate them internally

Driving continuous improvement

Identify improvements in processes, tools and ways of working
Contribute to building documentation, templates and knowledge sharing
Support a culture of learning through retrospectives and feedback
Help strengthen our service delivery capabilities across the organization

You have a first experience in customer support, service delivery or a similar role.
You enjoy understanding technical issues and aren’t afraid to dive into complex tickets or requests.
You are eager to learn how our products and services work.
You are analytical and structured.
You like solving operational challenges.
You communicate confidently with customers and colleagues.
You are fluent in Dutch and English.

WHAT YOU’LL LEARN

Become an expert in Be-Mobile’s products and services.
Learn how to manage incidents and service requests.
Grow into the primary operational contact for your own customer portfolio.
Develop your stakeholder management and service delivery skills.

OUR OFFER

As a fast-growing tech company, we work with cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback. Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and team initiatives, which we will explain during the selection process.

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Verfijn je zoekopdracht

customer service manager vacatures in ghent

Service Delivery Manager

Manager, Operations

Customer Care L1 & Operations Teamlead

Teamlead Customer Service

After Sales Manager - Multibrand

Customer Success Manager CSO

Customer Success Manager Benelux

CS/CSO Teamlead

Discover related jobs

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in ghent

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