10 beste vacatures voor de functie van itsm analyst in bruxelles (nieuwe medewerkers gezocht)

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Back-end C# .NET (OPPA)
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NORRIQ —Brussel
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IT Business Analyst

Deloitte -
Zaventem

Nu solliciteren

Vacaturegegevens

Deeltijds | Voltijds

Kwalificaties

Frans
Computerwetenschappen
Azure
Informatica
Waterfall
ERP systemen
Visio
Engels
Bachelor
Gebruikersacceptatietesten
Scrum
SharePoint
ServiceNow
Agile
ICT
Communicatieve vaardigheden

Volledige vacaturetekst

General Information

Company

Deloitte

Business Unit

Enabling Functions

Primary Location

Zaventem

Field of interest

Technology

Industry Focus

Industry Agnostic

Recruiter

Al-Mbaidin, Kais - [email protected]

Description of the position

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

The IT Business Analyst acts as the bridge between business stakeholders and IT delivery teams, translating business needs into clear requirements and well-designed solutions. Operating within the IT Department, the role contributes to the end-to-end delivery of IT services - from demand intake through requirements, design, testing, and transition into operations - ensuring that technology investments deliver measurable business value, are fit for purpose, and are supported by quality documentation and a smooth handover to service operations. The role combines strong analytical thinking, skilled stakeholder elicitation, and hands-on command of core business analysis methodologies and modelling frameworks.

Key Responsibilities

1. Analytical Thinking & Problem Structuring

Structure ambiguous or poorly defined business problems into clear problem statements, using techniques such as root-cause analysis (5 Whys, fishbone/Ishikawa) to distinguish symptoms from underlying causes.
Perform impact, feasibility, and cost-benefit analysis for proposed changes, making explicit assumptions where data is incomplete.
Adjudicate conflicting requirements between stakeholders using prioritisation frameworks (e.g. MoSCoW) and traceability back to the business objective.
Manage scope discipline by maintaining a requirements baseline and escalating scope creep rather than absorbing it silently.

2. Stakeholder Elicitation & Influence

Elicit, document, and validate business requirements through workshops, structured interviews, shadowing/observation, and prototyping/mock-ups.
Act as the primary liaison between business units and IT during project initiation, design, and delivery, managing expectations against IT roadmap and capacity.
Facilitate requirements workshops and design reviews, using pre-work, structured agendas, and parking-lot techniques to keep senior stakeholders engaged within limited time.
Validate documented requirements through stakeholder walkthroughs and sign-off, using visual models as a shared reference point to confirm understanding across language and cultural differences.

3. Methodology, Modelling & Documentation

Produce as-is and to-be process maps using BPMN (pools, lanes, gateways, events) at an audience-appropriate level of detail, to identify gaps, inefficiencies, and automation opportunities.
Use Data Flow Diagrams (DFDs) and data mapping techniques to analyse system integrations and clarify how data moves, is stored, and is transformed between systems (e.g. CRM/ERP).
Translate business requirements into functional specifications, user stories (INVEST-aligned), and acceptance criteria (e.g. Given/When/Then) for IT delivery teams.
Maintain end-to-end requirements traceability from business need through to test cases and UAT sign-off, using a requirements traceability matrix or equivalent.
Apply the right technique for the context - flexing between Agile artefacts (backlogs, epics, story maps) and traditional BRD/FRD-style documentation depending on project type and stakeholder maturity.
Contribute to project documentation in line with the IT SSDLC, including business cases, requirement specifications, and test plans.

4. Delivery Support & Continuous Improvement

Support project managers and product owners with scoping, prioritisation, and backlog management.
Coordinate User Acceptance Testing (UAT), log defects, and track resolution to closure.
Support change management activities, including communication plans and training materials.
Ensure deliverables align with IT governance, compliance (GDPR, NIS2), and data quality standards.
Identify and progress opportunities for process optimisation and automation (Power Platform).

Let's talk about you

Required Skills, Experience & Qualifications

Essential

3–5 years' experience as a Business Analyst in an IT or digital transformation environment.
Strong analytical and problem-solving skills, with the ability to structure ambiguous business problems using root-cause techniques (5 Whys, fishbone) and prioritisation frameworks (MoSCoW).
Hands-on experience with process modelling using BPMN, and familiarity with Data Flow Diagrams (DFDs) for systems/integration analysis.
Proven experience writing functional specifications, user stories (INVEST), acceptance criteria, and maintaining requirements traceability.
Skilled in stakeholder elicitation techniques - workshops, structured interviews, shadowing, and prototyping/mock-ups.
Familiarity with Agile/Scrum and Waterfall/BRD-FRD delivery methodologies, and the judgement to flex between them.
Working knowledge of Microsoft 365, SharePoint, Power Platform (Power Apps, Power Automate), and Azure DevOps.
Excellent stakeholder management, facilitation, and communication skills (English required; French/Dutch an asset).
Strong attention to detail and ability to manage multiple priorities under deadlines.
Bachelor's degree in Business, Information Systems, Computer Science, or related field.

Desirable

Experience with additional BA frameworks - use case diagrams, entity-relationship diagrams, RACI, SWOT.
Experience with modelling/documentation tools such as Visio, Nintex Promap, or equivalent.
Experience with ServiceNow or similar ITSM/PPM tooling.
Business Analysis certification (e.g. BCS, IIBA/CBAP, BABOK).
Agile certification (e.g. CSPO, PSPO).

Our story

Highly skilled and motivated professionals in our IT Team support with different projects to deliver innovative solutions and with specialized operational guidance to ease our internal clients each day. IT's mission is to embed technology which supports the 'Deloitte way' of doing business, providing a distinctive experience that enables new business, transforms the existing business and provides world class customer support.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
Sustainable transport options offered by Mobility@Deloitte
Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
Wellbeing tips and activities powered by Energise@Deloitte
Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!

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itsm analyst vacatures in bruxelles

IT Business Analyst

Business Analyst

Cyber Threat Intelligence Analyst

Business/Functional Analyst (digital identity)

ServiceNow CSM Developer

Data Engineer/Analyst

Data Engineer/Analyst

ServiceNow CSM Architect

Back-end C# .NET (OPPA)

Life Insurance Transformation Consultant

More jobs to discover

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van itsm analyst in bruxelles

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