20 beste vacatures voor de functie van operations agent in berchem, vlg (nieuwe medewerkers gezocht)

Customer Service Coordinator
Upway —Mechelen
- € 38.000 - € 42.000 per jaar
- Voltijds
- Klantenservice
- Analytisch vermogen
- Projectmanagement
Snel solliciteren
4 dagen
Import Transcon Agent
Expeditors —Antwerpen
- Voltijds
- Microsoft Excel
- Engels
- Secundair Onderwijs
Snel solliciteren
Dangerous Goods Agent 38h
FedEx EU —Boom
- Voltijds
Operations Agent Air Import/Export
AIT Worldwide Logistics, Inc. —Antwerpen
- Voltijds
- Thuiswerk
- Windows
- Microsoft Office
- ICT
12 dagen
Experienced Seafreight import operator
Rohlig Belgium nv —Antwerpen
- € 3.700 - € 4.300 per maand
- Voltijds
- Microsoft Office
- Ter plaatse
- Communicatieve vaardigheden
- Opleidingsvergoeding CE
- Opleidingsvergoeding
Snel solliciteren
4 dagen
Operations Support Agent-Associate (38H)
FedEx EU —Boom
- Voltijds
9 dagen
Ocean Export Lead Agent
Expeditors —Antwerpen
- Voltijds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Snel solliciteren
Service Engineer
Radio Holland Group —Antwerpen
Ocean Export Agent
Expeditors —Antwerpen
- Voltijds
- Microsoft Excel
- Engels
- Organisatorische vaardigheden
Snel solliciteren
Operations Manager - Belgium
OVRSEA —Antwerpen
- Onderzoek
- Artificiële intelligentie
Planning & Nomination Medewerker - LBC Antwerpen
LBC Tank Terminals —Antwerpen
- Voltijds
- ERP systemen
- Engels
- Microsoft Office
- Invaliditeitsverzekering
- Levensverzekering
Snel solliciteren
SAP Business Solutions Architect (Data & AI enabler)
Moore Belgium —Antwerpen
- Voltijds
- Hybride werken
- ERP systemen
- Engels
- Master
- Pensioensparen
Snel solliciteren
Director of AI enablement
Bleckmann Solutions B.V. —Grobbendonk
- Artificiële intelligentie
- Managementervaring
Snel solliciteren
Legal & Claims Manager BE (Full Remote)
Stoïk —Mechelen
- Thuiswerk
- Engels
Junior Inside Sales Autohero
AUTO1 Group —Antwerpen
- Vanaf € 2.300 per maand
- Weekendbeschikbaarheid
- Verkoopervaring
- Secundair Onderwijs
OPERATIONS COORDINATOR NETTOYAGE (Wieze-Temse-Sint-Niklaas)
Iris Group —Antwerpen
- Voltijds
- Microsoft Excel
- Schoonmaakervaring
- Managementervaring
Snel solliciteren
Logistics Administrator - English & French
Manuchar —Antwerpen
- Voltijds
- Klantenservice
- Engels
- Administratieve ervaring
Snel solliciteren
Account Manager Offshore Operations
Bekaert NV —Hamme
- Verkoopervaring
- ERP systemen
- Microsoft Office
Customer Support Agent for the Mercedes Team - Dutch speaking
Next Job Abroad —Antwerpen
- Weekendbeschikbaarheid
- Hybride werken
- Klantenservice
- Secundair Onderwijs
- Taalopleiding voorzien
Snel solliciteren
Data Engineer
Atlas Copco Group —Wilrijk
- Computerwetenschappen
- Azure
- Informatica
- Pensioensparen

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van operations agent in berchem, vlg

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Customer Service Coordinator

Upway -
Mechelen

Snel solliciteren

Vacaturegegevens

Voltijds
€ 38.000 - € 42.000 per jaar
4 dagen geleden

Kwalificaties

Frans
Klantenservice
Analytisch vermogen
Projectmanagement
Klantenondersteuning
Nederlands

Volledige vacaturetekst

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Application Question(s):

Could you describe your experience in customer service (number of people, volume of tickets, type of business)?

Experience:

Customer Support: 1 year (Required)

Language:

Dutch (Required)

Work Location: In person

Snel solliciteren

Verfijn je zoekopdracht

operations agent vacatures in berchem, vlg

Customer Service Coordinator

Import Transcon Agent

Dangerous Goods Agent 38h

Operations Agent Air Import/Export

Experienced Seafreight import operator

Operations Support Agent-Associate (38H)

Ocean Export Lead Agent

Service Engineer

Ocean Export Agent

Operations Manager - Belgium

Planning & Nomination Medewerker - LBC Antwerpen

SAP Business Solutions Architect (Data & AI enabler)

Director of AI enablement

Legal & Claims Manager BE (Full Remote)

Junior Inside Sales Autohero

OPERATIONS COORDINATOR NETTOYAGE (Wieze-Temse-Sint-Niklaas)

Logistics Administrator - English & French

Account Manager Offshore Operations

Customer Support Agent for the Mercedes Team - Dutch speaking

Data Engineer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van operations agent in berchem, vlg

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