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IT Service Management Specialist

QSRP
Wilrijk

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Vacaturegegevens

Extralegale voordelen

Bedrijfswagen
Elektronische maaltijdcheques

Kwalificaties

Frans
IT-support
POS
ICT
Nederlands

Volledige vacaturetekst

Date: Aug 29, 2026

Location:

Wilrijk, BE

Company: QSRP Belgium BV

About the company

Join QSRP: where the good growth happens

QSRP is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,.

So, are you ready to dive into a career that's as exciting as our menu? Click that "Apply Now" button faster than a fryer heats up!

About the position

We’re looking for an IT Service Management Specialist — someone who, working closely with Head of IT, progressively takes ownership of daily IT operations, drives service excellence, and makes sure our 150+ restaurants across Belgium and Luxembourg run smoothly.

In this role, you’ll manage support performance, coordinate with vendors and service partners, and make sure our ticketing system and processes deliver results. You’ll also play a key role in translating IT projects into supportable, stable operations — ensuring every Go-Live is followed by great service.

What you'll do:

Support day-to-day IT operations for HQ and restaurants, ensuring smooth and reliable service delivery.
Coordinate weekly check-ins with our IT Service Partner (SPOC) and take part in monthly meetings with vendors, with the support of the Head of IT when needed.
Manage and improve our ticketing system, including KPIs, dashboards, reporting, and documentation.
Contribute to defining support approaches for new projects, brands, restaurant openings, and remodelings.
Work closely with IT project teams to help translate Go-Lives into stable, supportable operations.
Collaborate with hardware and service partners to support rollout and operational readiness.
Analyze incidents, participate in post-mortem reviews, and help identify improvement actions.
Prepare and share service insights and KPI results, gradually building confidence in stakeholder communication.

What do you bring

Around 5 years of experience in IT Service Delivery, willing to take more responsibility
Experience in IT operations, service delivery, or vendor coordination.
Experience with ticketing systems and IT process management.
Strong understanding of IT support, infrastructure, and multi-site environments.
Hands-on approach with solid communication and organizational skills.
Fluent in Dutch, English and French
Experience with Microsoft 365, POS systems, or similar tools is a plus.
Proactive mindset — someone who follows through, connects the dots, and makes things happen.

As an individual you are

A strong communicator
Organized and able to manage time effectively
Adaptable and flexible
Proactive and solution-oriented
Customer-focused
Continuously learning and improving
A collaborative team player
Accountable and reliable

Why join us on your journey?

Contribute to our mission of becoming the market leader in QSR sector
Plenty of career growth opportunities across all our international head quarters
Become part of a company where learning and development is in the heart of the culture
Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
Enivironmental sustainability is in the center of the way we operate
We care about diversity, equity and inclusion and make everyone feel equally welcomed

You also get these benefits:

An attractive salary, complemented by an extensive package of extra-legal benefits, such as teleworking, meal vouchers, a Flexible Income Plan (FIP), and more — so you can tailor your benefits to your own needs.
A company car and fuel or recharge card.
A company that creates new opportunities and promotes internal mobility, offering continuous career growth in our international headquarters.
A challenging and varied role where your sense of initiative and entrepreneurship is strongly encouraged.
A driven and passionate team, always ready to support you.
Be part of a company where learning and development are at the heart of the culture.
We care about diversity, equity, and inclusion, and make sure everyone feels equally welcome.
And last but not least… the tastiest and most iconic burgers in the world!

Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

QSRP website
Our Company Video
Our LinkedIn page
O'Tacos
Quick
Burger King Italy and Burger King Belgium
Chopstix
Dunkin'
G La Dalle

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van project manager it & in antwerpen

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About the company

Join QSRP: where the good growth happens

About the position

What do you bring

As an individual you are

Why join us on your journey?

Intrigued, but want to read more about us first?

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