15 beste vacatures voor de functie van technician (user support) in waterloo (nieuwe medewerkers gezocht)

Technical Support & Installation Technician
Monni —Zaventem
- Voltijds
- Hybride werken
- POS
- ICT
- Retailmanagement
Snel solliciteren
Technician (User Support)
Vector Synergy —Brussel
- ICT
Snel solliciteren
1 dag
Technician (User Support) cover for NIC on a short-term absence
Vector Synergy —Brussel
- ICT
Snel solliciteren
Technical helpdesk
MSX International —Diegem
- Voltijds
- Hybride werken
- Tweetalig
- Engels
- Master
Snel solliciteren
IT Service Desk Technician
Spektrum —Eigenbrakel
- Windows
- Microsoft Office
- ICT
Snel solliciteren
Onsite Technician 1st / 2nd Level Support (m/w/d)
Everience Benelux —Brussel
- Klantenservice
- Schrijfvaardigheden
- Windows
Snel solliciteren
IT Support
Eurolaser technologies —Waver
- € 4.000 - € 4.500 per maand
- Weekendbeschikbaarheid
- Computerwetenschappen
- Informatica
- Klantenservice
Snel solliciteren
7 dagen
Procurement Operations Specialist/Technician
NTT Ltd —Brussel
- Microsoft Excel
- ERP systemen
- Microsoft Office
- Levensverzekering
Provision and on-going support for AV&VTC Services
Vector Synergy —Brussel
Snel solliciteren
IT Support Engineer - L1
Avaso Technology Solutions —Brussel
- Weekendbeschikbaarheid
- Computerwetenschappen
- Informatica
- Klantenservice
Project Portfolio Coordinator
Spektrum —Brussel
- Voltijds
- Microsoft Powerpoint
- Computerwetenschappen
- Microsoft Excel
Snel solliciteren
8 dagen
Network Technician
Spektrum —Eigenbrakel
- Ter plaatse
Snel solliciteren
1 dag
Mission Kit Architect - Military Vehicles
Thales —Tubeke
- Voltijds
Genetec Engineer
Securitas —Brussel
- Voltijds
- Hybride werken
- Windows
- Communicatieve vaardigheden
Snel solliciteren
Network Technician (Network Automation & Data Entry)
Vector Synergy —Eigenbrakel
Snel solliciteren
1 dag

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Interest in SaaS, digital commerce, automation and customer success. You will be responsible for configuring the software according to each business’s workflow,…
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Technical Support & Installation Technician

Monni
Zaventem

Snel solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Bedrijfswagen
Bedrijfsopleidingen

Kwalificaties

Frans
Android
Technische hulp
POS
ICT
Retailmanagement
Communicatieve vaardigheden
Nederlands

Volledige vacaturetekst

About Monni

Monni is a Belgian payment solutions provider offering integrated payment terminals, POS systems, and services. We help businesses simplify payments through reliable, transparent, and easy-to-use solutions, supported by strong local expertise.

Role Overview

As a Technical Support & Installation Technician, you ensure on-site technical interventions. You will be responsible for configuring the software according to each business’s workflow, connecting hardware, training users and providing first-line technical support.

This is a customer-facing role that combines technical installation, problem-solving, training and after-sales support. You will work closely with the sales, product and development teams to ensure every customer has a smooth onboarding experience and receives reliable ongoing support.

Key Responsibilities

1. Installation & Configuration

Install, configure and maintain payment terminals, Posbel POS software on tablets, terminals and compatible devices.
Configure customer accounts, menus, products, prices, VAT rates, users, permissions, floor plans, tables and business workflows.
Set up and test connected hardware such as printers, cash drawers, payment terminals, barcode scanners, tablets, kiosks, KDS screens and call screens.
Configure network connections, Wi-Fi, local devices and cloud synchronization where required.
Prepare installations before going on-site to ensure efficient deployment.

2. Customer onboarding & Training

Train customers and their teams on how to use the terminals, POS, back office, kiosk, e-shop, digital menu and reporting tools.
Explain best practices for daily operations, including sales, refunds, order management, stock, shifts, payments and reporting.
Adapt training to different customer profiles, including restaurants, cafés, bakeries, snack shops, retail stores and other businesses.
Provide clear documentation or setup notes after each installation.

3. Technical Support

Provide first-line support by phone, WhatsApp, email, remote access and on-site when needed.
Diagnose and resolve issues related to software configuration, printers, payment terminals, tablets, network connectivity and user errors.
Escalate complex bugs or technical problems to the product/development team with clear descriptions, screenshots and reproduction steps.
Follow up with customers after deployment to make sure the system is working smoothly.

4. Quality & Process Improvement

Maintain accurate records of installations, customer configurations, open issues and completed interventions.
Identify recurring problems and suggest improvements to the product, documentation or installation process.
Help create internal checklists, customer guides and support procedures.
Represent the company professionally during customer visits and support interactions.

Profile

Experience in technical support, IT installation, POS systems, hospitality technology, retail technology or field service.
Good understanding of tablets, Android devices, printers, Wi-Fi networks and basic troubleshooting
Comfortable working directly with business owners and operational staff.
Strong communication skills and the ability to explain technical topics in a simple way.
Hands-on, organized and solution-oriented.
Able to work independently on customer sites.
Fluent in Dutch or French and/or English is a strong plus.
Valid driving license.

Nice to have

Experience with POS/cash register systems, restaurant software or retail management software.
Experience with payment terminals, receipt printers, kitchen printers, KDS screens or self-ordering kiosks.
Knowledge of Belgian horeca or retail operations.
Basic knowledge of networking: IP addresses, routers, Wi-Fi, LAN, Bluetooth.
Familiarity with remote support tools.
Interest in SaaS, digital commerce, automation and customer success.

Offer

We offer a varied and challenging role within a fast-growing company where you can truly make an impact.
You will benefit from comprehensive internal training on our products and systems, ensuring you are fully equipped for success.
In return, we provide a competitive salary package complemented by attractive benefits
You will also receive a company car for on-site interventions, along with a mobile phone and laptop to support you in your role.
Above all, you’ll join a dynamic and friendly working environment that encourages initiative, ownership, and personal growth

Interested?

Send us your CV and take the next step in your career with us!

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technician (user support) vacatures in waterloo

Technical Support & Installation Technician

Technician (User Support)

Technician (User Support) cover for NIC on a short-term absence

Technical helpdesk

IT Service Desk Technician

Onsite Technician 1st / 2nd Level Support (m/w/d)

IT Support

Procurement Operations Specialist/Technician

Provision and on-going support for AV&VTC Services

IT Support Engineer - L1

Project Portfolio Coordinator

Network Technician

Mission Kit Architect - Military Vehicles

Genetec Engineer

Network Technician (Network Automation & Data Entry)

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