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Belgium (Telecom / English) : Telecom Service Delivery and Impovement Coordinator (REF18)

Trusted Advisors -
Brussel

Nu solliciteren

Vacaturegegevens

Kwalificaties

Incidentenbeheer
Projectcoördinatie
Bachelor
Telecommunicatie
ICT
Tijdsbeheer

Volledige vacaturetekst

Client : A leading telecom operator in Belgium

Mission:

The Fulfillment Coordinator is end - to -end responsible for the delivery of client Business products and services and provides, among other things, the necessary support, management, advice and access to internal and external customers.

Key Duties & Responsibilities:

Analyzing, checking and processing all deliveries, so that they can go through the predetermined process in a technically feasible manner and also support technicians and customers.
Preparing, defining and following up partial assignments to internal and external parties so that the agreements made, delivery times, SLAs are monitored or realized.
Continuously informing customers and other parties involved (internal and/or external) about the status, quality, progress of the tasks in order to optimize the cooperation between the services. He/she will represent the interests of Telenet in this respect.
Keeping the documentation regarding delivered lines and services up-to-date by means of the tools and databases provided for this purpose.
Consolidate and report lead times to internal and external customers in order to monitor on this basis whether the implementation process is running efficiently and in line with the agreed budgets and timings .
Analyzing the IT systems used and monitoring the processes, whereby incident management and its follow-up/escalation are a necessary part, to support future IT releases.

Business experience:

Have a good understanding of processes and supporting systems.
Ability to quickly familiarize yourself with new projects/IT systems and quickly build up new knowledge
Experience in coordinating and following up projects on a technical level and with a strong focus on quality and correct time management (eg for the division of tasks and determination of priorities).
Possess technical knowledge and an analytical ability to solve technical problems on current projects and orders.
Experience working in an environment with continuous customer contact
Being able to read and understand the customer in such a way that the needs can be responded to appropriately

Troubleshooting:

Checking tasks, activities and processes so that the requested product/service is delivered
Detecting and solving problems ( troubleshooting ) and taking into account how a problem fits within the broader picture (helicoper view)
Contribute to structural (out-of- the - box) improvement proposals to limit problems.
Carrying out feasibility checks (e.g. connectivity) and proposing corrections for this.
Participate in pool tasking or act as a back-up in case of follow-up and/or delivery of products and/or services
Dealing flexibly with changes that affect the process, timing, budget and/or quality.

Minimum requirements necessary to start in this position:

Secondary education or bachelor with 1 to 3 years of experience
Strong affinity for technical matters and the ability to absorb knowledge quickly.

Language requirements: English mandatory, FR/NL is an asset

Nice to have skills developed in the first months of this position:

Experience with network and/or telecom technology/terminology is a plus.

Location : Belgium

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Verfijn je zoekopdracht

progress vacatures

Belgium (Telecom / English) : Telecom Service Delivery and Impovement Coordinator (REF18)

Team Manager Customer Experience

Start-up Team Manager - Europe

Learning & Development Crew Specialist

Commercial Traineeship Track Belgium

VIE_Analyste Environnement & Santé (Environmental & One Health Analyst)

Senior Site Activation Specialist - Sponsor dedicated - Belgium

Client Success Manager - Belgium

Market Development Analyst - Graduate Programme

Office Manager & Team Assistant (f/m/d)

Program Manager, DCOps Spares Readiness

Project Officer Cyber (Operations and operational validation)

Business Analyst

Secretary/Administrative Support (Legal Service)

Brand Manager Risk Prevention Benelux

Customer Service Representative

Study Start Up Management Specialist - Belgium

Reservation Agent

Sales Assistant (m/f/x)

Networking Sales Graduate - Belgium

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van progress

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