20 beste vacatures voor de functie van bi analyst in 1800 vilvoorde (nieuwe medewerkers gezocht)

Stelle Quality & Customer Experience Manager
Shurgard Germany GmbH —Groot-Bijgaarden
- Voltijds
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Analytics Engineer
Orange Belgium —Evere
- Engels
- Master
- SQL
Senior Cybersecurity Analyst
Capgemini —Diegem
- Azure
- Windows
- Scripting
Data Analyst/Engineer
Kohera —Kontich
- Azure
- SQL
- ICT
Belgium : Data Engineer - Freelance (REF18)
Trusted Advisors —Brussel
- Oracle
- DevOps
- Java
Data-Analyse Platform Architect (DMOW)
Vlaanderen Connect. —Brussel
- € 3.920 - € 5.300 per maand
- Voltijds
- Azure
- Master
- SQL
- Thuiswerkopties
- Pensioensparen
Databricks Data Engineer
Devoteam Belgium —Machelen
- Voltijds
- Hybride werken
- Computerwetenschappen
- Azure
- Informatica
Snel solliciteren
QA Software Test Automation Engineer
Resillion —Brussel
- Voltijds
- Thuiswerk
- Engels
- Master
- Secundair Onderwijs
Snel solliciteren
Senior Internal Audit Expert – Credit Risk Models - Brussels
BNP Paribas Fortis —Brussel
- Financiën
- Master
- SQL
BE - Data Engineer
Collaboration Betters the World —Brussel
- Voltijds
- Computerwetenschappen
- Informatica
- SQL
Senior DATA Analyst H/F
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- Microsoft Office
- Analytisch vermogen
- Projectmanagement
Snel solliciteren
Analytics Engineer
Datashift —Mechelen
- Engels
- Windows
- SQL
- Tankkaart
Data Analytics Engineer
Keystone Solutions —Brussel
- Voltijds
- Azure
- Master
- SQL
5 dagen
Solution Engineer
Prophix —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Microsoft Excel
- Informatica
Snel solliciteren
Business Controller
Armonea —Mechelen
- Voltijds
- Master
- Analytisch vermogen
Data Engineer
Solidaris Wallonie —Brussel
- Azure
- Engels
- Master
Soft Facilities Expert
bpost —Brussel
- Microsoft Excel
- Engels
- Schoonmaakervaring
- GSM-vergoeding
SAP Business Solutions Architect (Data & AI enabler)
Moore Belgium —Brussel
- Voltijds
- Hybride werken
- ERP systemen
- Engels
- Master
- Pensioensparen
Snel solliciteren
Stagiaire Business Actuary
Athora —Brussel
- Voltijds
- Microsoft Excel
- Engels
- SQL
- Levensverzekering
Data-Engineer (H/F/X)
APB - Algemene Pharmaceutische Bond / Association Pharmaceutique Belge —Brussel
- Informatica
- Engels
- Java
- Thuiswerkopties

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van bi analyst in 1800 vilvoorde

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Stelle Quality & Customer Experience Manager

Shurgard Germany GmbH -
Groot-Bijgaarden

Nu solliciteren

Vacaturegegevens

Voltijds

Kwalificaties

Microsoft Powerpoint
Frans
Power BI
Microsoft Excel
Microsoft Office
Bachelor
Communicatieve vaardigheden

Volledige vacaturetekst

Contact Center in Groot-Bijgaarden, Belgien

LET'S TALK ABOUT THE JOB

LET’S TALK ABOUT THE JOB!
At Shurgard, we believe every interaction is an opportunity to deliver peace of mind. As our Quality & Customer Experience (CX) Manager, you will drive our service strategy across all seven European markets. Reporting directly to the Call Channel Sales & Service Operations Director, you will bridge the gap between direct customer feedback and operational excellence.

Your mission will be two-fold: ensuring our external sales partner delivers flawless sales call quality, while simultaneously auditing and elevating the quality of service and retention calls handled directly across our vast network of stores.

LET’S TALK ABOUT YOUR RESPONSIBILITIES!

You oversee and audit the call quality of our external sales partner, ensuring they meet Shurgard’s high standards for sales conversion and customer care.
You lead regular calibration sessions with external sales partner teams and QA analysts to standardize scoring metrics and align on what “excellent” looks like.
You establish swift, actionable feedback loops to address performance dips and reward top-tier service delivery.
You monitor and evaluate the quality of service and retention calls & customer visits across all seven Shurgard retail markets.
You design, launch, and manage a best-in-class mystery shopping program across all regions to identify service gaps, benchmark performance, and enforce a unified, uniform way of working across every single market.
You ensure that store teams are adhering to service protocols, handling objections effectively, and maximizing customer retention opportunities.
You analyze and map every stage of the customer journey across channels to eliminate friction points and streamline the rental experience.
You partner with regional training managers to translate QA insights into impactful coaching modules for both external sales partner team and store staff.
You track, analyze, and report on core CX metrics, including CSAT (Customer Satisfaction), NPS (Net Promoter Score), and operational KPIs.
You translate raw data and customer feedback into clear, actionable reports for the Call Channel Sales & Service Operations Director and other key stakeholders.

LET’S TALK ABOUT YOUR SKILLS!

You show highly proficient analytical thinking in interpreting complex call data, managing operational metrics, and using data to tell a story.
You demonstrate empathy and advocacy, with a deep understanding of customer psychology and the ability to diagnose customer frustrations and passionately advocate for solutions.
You are adept at building dashboards, manipulating data sets, and transforming complex QA and mystery shopping results into visually compelling executive presentations.

LET'S TALK ABOUT YOU

LET’S TALK ABOUT YOUR PROFILE!

You act with cross-cultural communication skills, with French and/or Dutch and excellent English communication skills (written and verbal), and the cultural agility to influence teams across 7 diverse European markets. Fluency in additional European languages is a strong plus.
You show strong technical literacy, with experience leveraging call monitoring tools.
You demonstrate advanced MS Office and Power BI proficiency, with expert-level skills in Microsoft Office—particularly PowerPoint and Excel—and a strong ability to work in Power BI.
You hold a bachelor’s degree and 3–5 years of relevant experience.
You are open to regular travel (around 20%) across our European markets to support business needs.

And colleagues? Well, they are very important to you too. You like sharing and collaborating. You want to contribute to a fun and constructive work climate. And needless to say, you love to learn and to develop your knowledge and skills.

LET'S TALK ABOUT OUR OFFER

Join Europe's leading self storage provider and grow your career with us.
At Shurgard, you'll become part of a collaborative, forward thinking team where your contribution truly matters. We offer a competitive salary complemented by a broad range of extra legal benefits—because exceptional work deserves to be rewarded.

Important: This position does not come with employer sponsored visa support. Candidates must already have valid authorization to work in Belgium at the time of hiring and must continue to meet this requirement throughout their employment.
Due to the nature of the role, we are giving priority to applicants who are currently living in Belgium.

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bi analyst vacatures in 1800 vilvoorde

Stelle Quality & Customer Experience Manager

Analytics Engineer

Senior Cybersecurity Analyst

Data Analyst/Engineer

Belgium : Data Engineer - Freelance (REF18)

Data-Analyse Platform Architect (DMOW)

Databricks Data Engineer

QA Software Test Automation Engineer

Senior Internal Audit Expert – Credit Risk Models - Brussels

BE - Data Engineer

Senior DATA Analyst H/F

Analytics Engineer

Data Analytics Engineer

Solution Engineer

Business Controller

Data Engineer

Soft Facilities Expert

SAP Business Solutions Architect (Data & AI enabler)

Stagiaire Business Actuary

Data-Engineer (H/F/X)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van bi analyst in 1800 vilvoorde

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