Experience:
Option A: Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, Audio/Visual Communications and Technology, or related AND minimum of five (5) years working experience in computer networking operations, network management or utilization of computer systems.
Option B: Secondary school diploma AND minimum of eight (8) years working experience in computer networking operations, network management or utilization of computer systems.
Please address this factor in your ERA application under Major Duties and Responsibilities.
Language:
Fluency in English.
Fluency in Dutch.
Fluency in French.
(This may be tested.)
Please address this language requirement in your ERA application.
Job Knowledge:
Computer Networking and Network Security: Knowledge of network communications protocols (e.g., LAN, WAN, MAN, WLAN, WWAN), how traffic flows across the network (e.g., Transmission Control Protocol [TCP], Internet Protocol [IP]), the Open Systems Interconnection Model (OSI), and bandwidth management). Understanding of concepts, terminology, and operations of various communications media, including computer and telephone networks, satellite, fiber, and wireless technologies. Familiarity with telecommunications concepts (e.g., communication channels, systems link budgeting, spectral efficiency, multiplexing). Knowledge of remote access technology concepts and systems.
Network Equipment and Server Administration: Knowledge of capabilities and applications of network equipment, including routers, switches, firewalls, bridges, servers, transmission media, and related hardware. Understanding of server administration and systems engineering theories, concepts, and methods.
Risk Management & Privacy: Knowledge of risk management processes, including methods for assessing and mitigating risks. Familiarity with systems management principles, models, and tools (e.g., end-to-end systems performance monitoring). Understanding of privacy principles used to manage risks related to the use, processing, storage, and transmission of data. Knowledge of measures or indicators of system performance and availability.
Cybersecurity Knowledge: Familiarity with cybersecurity systems, principles, and threats, including the operational impacts of cybersecurity lapses. Knowledge of IT security principles and methods (e.g., firewalls, demilitarized zones, encryption). Understanding of network security architecture concepts, including topology, protocols, components, and defense-in-depth strategies. Knowledge of web filtering technologies and Virtual Private Network (VPN) security.
Cloud & Productivity Tools: Familiarity with cloud-based technologies and office productivity suites such as Microsoft O365, Google Workspace, and OpenOffice.
IT Customer Service: Knowledge of IT customer service methodologies to assist and guide users in software, hardware, applications, and utilities used on Department of State systems.
Please address this factor in your ERA application under Major Duties and Responsibilities.
Skills And Abilities:
Technical and problem solving: Ability to provide Tier 2 support for information technology platforms and mobile devices. Skilled in assisting users with the full range of software, hardware, applications, and utilities employed on Department of State systems. Ability to analyze root causes of technical issues, apply troubleshooting techniques, and implement effective solutions. Possesses strong problem-solving. Ability to execute Operating System commands (i.e., , , dir, nbtstat) and utilize common network tools (i.e., ping, traceroute, nslookup). Ability to operate network equipment including routers, switches, firewalls, bridges, servers, transmission media, and related hardware. Proficiency in office productivity suites such as Microsoft 365, Google Workspace, and OpenOffice. Ability to obtain relevant IT certification(s) appropriate to the area(s) of responsibility from internationally recognized certification bodies — Cisco Certified Network Associate.
Interpersonal skills: Ability to facilitate working with and managing people of different cultural background, language, technical knowledge, and seniority. Strong communication skills for personnel management and understand how to tailor information to internal and external audiences.
(This may be tested.)
Please address this factor in your ERA application under Major Duties and Responsibilities.
