20 beste vacatures voor de functie van medewerker klantenservice in neerijse (nieuwe medewerkers gezocht)

IT Service Delivery Agent
Speos —Bruxelles Anderlecht
- Artificiële intelligentie
- Communicatieve vaardigheden
Bijstandsverlener – Customer Service Expert Travel & Medical
Redion —Brussel
- Voltijds
- Klantenservice
- Engels
- Communicatieve vaardigheden
Customer Service Representative
Univar Solutions Belgium —Bruxelles Anderlecht
- ERP systemen
- Communicatieve vaardigheden
- Onderhandelen
Student Customer Service Advisor - Multipool - NL/FR
WEngage —Machelen
- Maandag t/m vrijdag
- Computervaardigheden
13 dagen
Customer Service Officer
ASSA ABLOY —Diegem
- ERP systemen
- Microsoft Office
- Bachelor
- Pensioensparen
Nederlandstalige Automotive Customer Support - Athene, Griekenland
Next Job Abroad —Leuven
- Voltijds
- CRM-systemen
- Klantenservice
- Geen ervaring nodig
Snel solliciteren
Japanese Customer Service Representative | Relocate to Greece
Next Job Abroad —Brussel
- Voltijds
- Hybride werken
- Engels
- Master
- Verhuiskostenvergoeding
Snel solliciteren
Learning & Coaching Specialist
Redion —Brussel
- Voltijds
- Engels
- Microsoft Office
- Pensioensparen
Key Account Desk Advisor
DHL —Diegem
- € 3.278,20 per maand
- Voltijds
- Bachelor
- Organisatorische vaardigheden
- Reiskosten vergoeding
Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
Next Job Abroad —Brussel
- € 26.000 - € 30.000 per jaar
- Voltijds
- CRM-systemen
- Klantenservice
- Engels
- Verhuiskostenvergoeding
Snel solliciteren
Intern commercieel medewerker
Sabemaf —Waver
- Microsoft Word
- AutoCAD
- Microsoft Excel
Customer Engagement Specialist
Polestar —Brussel
- Klantenservice
- Analytisch vermogen
- Bachelor
Snel solliciteren
Advisor - Contactcenter Vlaamse Overheid - Vlabel - NL
WEngage —Machelen
- Weekendbeschikbaarheid
1 dag
Rental Service Agent - Brussels
Indie Campers —Brussel
- Weekendbeschikbaarheid
- Engels
- Master
Snel solliciteren
Customer Care Advisor - Multipool - NL FR
WEngage —Machelen
- € 2.336,25 - € 2.820,99 per maand
- Weekendbeschikbaarheid
- Computervaardigheden
5 dagen
Digital Client Advisor - German/Polish Speaker - September 2026
Louis Vuitton —Brussel
- Weekendbeschikbaarheid
- CRM-systemen
- Spaans
- Verkoopervaring
- Levensverzekering
Advisor - Contactcenter Vlaamse Overheid - Vlabel - NL
Koramic2Engage —Diegem
- Weekendbeschikbaarheid
1 dag
Customer Service Specialist
Umicore —Brussel
- Microsoft Excel
- ERP systemen
- Microsoft Office
Customer Service & Admin Assistant
Coloplast —Beersel Huizingen
- Microsoft Excel
- ERP systemen
- Engels
Support Technical expert huishoudelektro NL/FR
BSH Home Appliances Group —Brussel
- Voltijds
- Microsoft Office
- Secundair Onderwijs

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van medewerker klantenservice in neerijse

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IT Service Delivery Agent

Speos -
Bruxelles Anderlecht

Nu solliciteren

Vacaturegegevens

Extralegale voordelen

Bedrijfswagen
Elektronische maaltijdcheques
Hospitalisatieverzekering

Kwalificaties

Frans
Incidentenbeheer
Dispatching
TOPdesk
IT-support
UX
Klantenondersteuning
Artificiële intelligentie
Communicatieve vaardigheden

Volledige vacaturetekst

Your mission

Be responsible for handling first-line IT support requests from internal users (or customers) by ensuring the rapid resolution of common technical issues related to hardware, software or network access, to guarantee the continuity and reliability of the IT environment.

Monitor incidents within the ticketing system, apply escalation procedures and, where necessary, coordinate the resolution of incidents while maintaining regular communication with users to ensure compliance with Service Level Agreements (SLAs).

Your responsibilities

As an IT Service Delivery Agent, your responsibilities will include:

Collect first-line alerts and incidents, perform the initial diagnosis, categorise the incident and, where appropriate, assign it to the relevant service provider to ensure an efficient resolution of issues.
Gather the necessary information from business users to perform the initial assessment, correctly categorise the incident and determine its level of severity (urgency).
Handle straightforward first-line incidents in accordance with established operational procedures, in collaboration with business users, to ensure the continuity of the IT environment and compliance with SLAs.
Coordinate the handling and resolution of more complex first-line incidents involving multiple stakeholders to ensure an appropriate solution is delivered within the agreed SLA timeframes.
Identify bottlenecks within the Service Delivery organisation and, following analysis, propose and implement improvement initiatives to continuously enhance the quality of incident management.
Ensure the accurate follow-up and recording of all incident and problem information within the ticketing system in order to guarantee data quality and reliable reporting.
Maintain continuous communication with business users regarding incident resolution and provide regular updates on the progress of the resolution process, enabling them to manage customer relationships effectively and ensure customer satisfaction.
Promptly assign unresolved requests in accordance with the defined escalation procedures and oversee the complete incident lifecycle, including closure and validation, to ensure all issues are resolved and service continuity is maintained.

Your profile

As an IT Service Delivery Agent, you have:

At least a secondary education diploma (or equivalent) and a minimum of 5 years’ experience in operational coordination, customer support, service delivery, operational dispatching or incident management.
A solid knowledge of Microsoft 365, at least one ticketing system (TopDesk or equivalent) and ITIL principles.
Excellent organisational and prioritisation skills, enabling you to manage multiple incidents and urgent situations simultaneously while meeting deadlines and SLA commitments.
A good understanding of business processes and a strong analytical mindset, allowing you to assess business impacts and coordinate the appropriate resolution actions.
A strong interest in emerging technologies and the use of Artificial Intelligence tools to improve your efficiency, service quality and the overall user experience.
Excellent communication skills, composure under pressure and assertiveness to coordinate multiple stakeholders, influence without formal authority and ensure clear incident follow-up, together with a professional command of French. Knowledge of Dutch and/or English is considered an asset.

Our offer

A competitive salary package – including extra-legal benefits such as a company car, profit sharing, group and hospitalization insurance, and meal vouchers.
A lot of autonomy and flexibility to have a direct impact on Speos’ growth.
A stimulating role in full evolution with many challenges, opportunities, and innovative projects.
A dynamic team within a family-company culture!
A unique atmosphere, collegiality, and friendliness.

You will join a diverse team of highly talented colleagues, where there is room for ideas, initiative, and professional development.

Why Speos?

Speos is an innovative, leading Belgian company that develops solutions designed to equip businesses with optimized and secure administrative and financial processes. Speos manages all aspects of outbound document flows, from document generation to distribution through printed and digital channels.

Speos’ ultimate goal is to ensure the success of its customers’ administrative and financial processes, allowing them to focus all their efforts on their core business.

Speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the #1 reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, cutting-edge technological know-how, and proven customer service.

Nu solliciteren

Verfijn je zoekopdracht

medewerker klantenservice vacatures in neerijse

IT Service Delivery Agent

Bijstandsverlener – Customer Service Expert Travel & Medical

Customer Service Representative

Student Customer Service Advisor - Multipool - NL/FR

Customer Service Officer

Nederlandstalige Automotive Customer Support - Athene, Griekenland

Japanese Customer Service Representative | Relocate to Greece

Learning & Coaching Specialist

Key Account Desk Advisor

Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Intern commercieel medewerker

Customer Engagement Specialist

Advisor - Contactcenter Vlaamse Overheid - Vlabel - NL

Rental Service Agent - Brussels

Customer Care Advisor - Multipool - NL FR

Digital Client Advisor - German/Polish Speaker - September 2026

Advisor - Contactcenter Vlaamse Overheid - Vlabel - NL

Customer Service Specialist

Customer Service & Admin Assistant

Support Technical expert huishoudelektro NL/FR

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van medewerker klantenservice in neerijse

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