19 beste vacatures voor de functie van medewerker klantenservice in eigenbrakel (nieuwe medewerkers gezocht)

Fraud Analyst / Anti-Fraud Agent
Isabel NV —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Financiën
- Bachelor
Snel solliciteren
(fluent English & German) Data Entry Specialist, Banking (remotely)
SupportYourApp —Brussel
- Maandag t/m vrijdag
- Thuiswerk
- Klantenservice
- Onderzoek
- Typen
Snel solliciteren
9 dagen
Dutch-Speaking Customer & Coffee Enthusiast Advisor - Relocate to Greece
Next Job Abroad —Brussel
- Voltijds
- Thuiswerk
- Salesforce
- Engels
- Verhuiskostenvergoeding
Snel solliciteren
Customer Service Specialist
Umicore —Brussel
- Microsoft Excel
- ERP systemen
- Microsoft Office
Rental Service Agent - Brussels
Indie Campers —Brussel
- Weekendbeschikbaarheid
- Engels
- Master
Snel solliciteren
Digital Client Advisor - German/Polish Speaker - September 2026
Louis Vuitton —Brussel
- Weekendbeschikbaarheid
- CRM-systemen
- Spaans
- Verkoopervaring
- Levensverzekering
Intern commercieel medewerker
Sabemaf —Waver
- Microsoft Word
- AutoCAD
- Microsoft Excel
Dutch Customer Service Representative | Relocate to Greece
Next Job Abroad —Brussel
- Voltijds
- Hybride werken
- Klantenservice
- Engels
- Master
- Verhuiskostenvergoeding
Snel solliciteren
Customer Care Intern
LIZY —Elsene
- Hybride werken
- Master
- Stage
Client Care Officer
Securitas —Diegem
- Voltijds
- Engels
- Communicatieve vaardigheden
- Thuiswerkopties
Snel solliciteren
6 dagen
Director of Client Services
iO —Brussel
- Deeltijds
- Hybride werken
- Management
- Engels
- Teammanagement
Customer Service Officer
ASSA ABLOY —Diegem
- ERP systemen
- Microsoft Office
- Bachelor
- Pensioensparen
Student Customer Service Advisor - Multipool - NL/FR
WEngage —Machelen
- Maandag t/m vrijdag
- Computervaardigheden
13 dagen
Dutch-Speaking Customer Support Specialist in Malta
Next Job Abroad —Brussel
- Voltijds
- Klantenservice
- Analytisch vermogen
- Verhuiskostenvergoeding
Snel solliciteren
Customer Service Stage
Allianz —Brussel
- Voltijds
- Tweetalig
- Geen ervaring nodig
- Financiën
Advisor - Contactcenter Vlaamse Overheid - Vlabel - NL
WEngage —Machelen
- Weekendbeschikbaarheid
1 dag
Dutch-Speaking Customer Advisors for the PayPal Project - Experience Greece
Next Job Abroad —Brussel
- Voltijds
- Hybride werken
- Klantenservice
- Communicatieve vaardigheden
- Verhuiskostenvergoeding
- Taalopleiding voorzien
Snel solliciteren
Internship with responsibilities @Skipr – Communication & Customer Support (6 months | 4 days/week)
Skipr —Brussel
- Stage
Bbox Control Tower Expert
bpost —Brussel
- Bachelor

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Fraud Analyst / Anti-Fraud Agent

Isabel NV
Brussel

Snel solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Elektronische maaltijdcheques

Kwalificaties

Frans
Computerwetenschappen
Big data
Financiën
Bachelor
Fraudepreventie en -opsporing
Managementervaring
Nederlands

Volledige vacaturetekst

Let’s shape the future of finance - together

At Isabel, we believe that real innovation happens when people and ideas connect

That’s why we’re building more than technology, we’re building an ecosystem.

One where every voice counts, and where your work can truly make a difference.

We’re looking for curious minds and collaborative builders. People who believe success means growing together, learning from each other, and challenging the status quo.

If that sounds like you, keep reading.

What you’ll do

At Isabel Group, our mission is clear: protect our customers from the ever-evolving world of fraud — from malware and fake invoices to scams and account takeovers.

This role is all about detecting, preventing, and blocking fraudulent payments using advanced data-driven techniques, fraud detection tools, and close collaboration with our banking partners.

The function combines three dimensions:

Operational – Identify and stop fraud in daily payment flows (KPI-driven).
Strategic – Strengthen customer trust in Isabel’s payment solutions.
Collaborative – Build strong relationships with bank fraud teams.

Your tasks will include:

Fraud Detection & Prevention

Monitor and manage parked payments on a daily basis.
Reduce false positives while improving detection accuracy.
Coordinate with Customer Care and partner banks on fraud-related cases.
Maintain and refine fraud detection rules and models.
Act as a subject-matter expert for Isabel’s fraud detection and scoring systems.

2. Fraud Intelligence & Big Data

Transform data into actionable insight for fraud prevention.
Develop data mining models and profiling techniques to uncover fraud patterns.
Support the BI team in maintaining the transaction-level data repository.
Build dashboards and KPIs to track performance and detection effectiveness.
Detect outliers and unusual payment behaviors across customers and banks.
Define and configure new detection rules based on data trends.

3. Investigations

Analyze parked or suspicious payments to confirm or rule out fraud.
Liaise with customers and banks to mitigate risks and prevent losses.
Document all investigation details and outcomes with precision.

4. Continuous Improvement & Bank Collaboration

Identify process gaps and propose innovative fraud mitigation solutions.
Collaborate with Product Management on product improvements.
Drive innovation and propose new ideas to enhance Isabel’s fraud services.

What makes you a great fit

Education:

Bachelor’s degree in Finance, Business Administration, Economics, Criminology, Computer Science, or a related field.

Being trilingual (French-Dutch-English) is mandatory.

Experience & Skills:

Proven background in banking, payments, or fintech.
Deep knowledge of fraud detection and prevention techniques.
Strong analytical mindset, customer orientation, and attention to detail.
Ability to work under pressure and manage multiple priorities.
Familiarity with big data, BI tools, and data protection regulations.
Understanding of AML, KYC, and financial crime frameworks is a plus.

Personal Attributes:

Autonomous, organized, and proactive.
Analytical and curious, with a sense of urgency.
Creative problem-solver with a strong ethical mindset.
Excellent communicator and team player.

Why join us

At Isabel, we offer more than a job, we offer a place to grow, contribute, and thrive.

A human-sized Belgian company (250 people) where your ideas and impact matter
50% hybrid work, flexible hours, and autonomy to manage your time
Coaching, training, and tailored development paths for every career stage
A flat, collaborative structure with real ownership and cross-functional work
Competitive rewards: Flex Income Plan, annual bonus, insurance, meal vouchers
A strong engagement culture and inclusive mindset

Easy mobility options: our MOBI strategy supports flexible, low-footprint commuting, whether by bike, public transport, or electric car
Professional gatherings that encourage collaboration and networking, as well as fun and purposeful activities led by our BeFun team
A certified Top Employer with 30 years of tech leadership and ambition

Ready to join us?

Your voice, your vision, and your impact all have a place here.

Let’s shape smarter solutions and a stronger digital economy. Together.

Snel solliciteren

Verfijn je zoekopdracht

medewerker klantenservice vacatures in eigenbrakel

Fraud Analyst / Anti-Fraud Agent

(fluent English & German) Data Entry Specialist, Banking (remotely)

Dutch-Speaking Customer & Coffee Enthusiast Advisor - Relocate to Greece

Customer Service Specialist

Rental Service Agent - Brussels

Digital Client Advisor - German/Polish Speaker - September 2026

Intern commercieel medewerker

Dutch Customer Service Representative | Relocate to Greece

Customer Care Intern

Client Care Officer

Director of Client Services

Customer Service Officer

Student Customer Service Advisor - Multipool - NL/FR

Dutch-Speaking Customer Support Specialist in Malta

Customer Service Stage

Advisor - Contactcenter Vlaamse Overheid - Vlabel - NL

Dutch-Speaking Customer Advisors for the PayPal Project - Experience Greece

Internship with responsibilities @Skipr – Communication & Customer Support (6 months | 4 days/week)

Bbox Control Tower Expert

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van medewerker klantenservice in eigenbrakel

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