20 beste vacatures voor de functie van integration and automation expert in brussels, bru (nieuwe medewerkers gezocht)

Customer Experience Automation Expert
Mega Group International S.A. —Leuven
- Voltijds
- Hybride werken
- Marketing
- Engels
- Master
Snel solliciteren
Senior Technology Consultant (CPG)
EPAM Systems, Inc. —Brussel
- Computerwetenschappen
- Azure
- Informatica
7 dagen
Senior Python / Agentic AI Engineer
Capco —Brussel
- Engels
- Master
- API's
Snel solliciteren
Expert Project Manager Digitalisation - Sorting
bpost —Neder-Over-Heembeek
- Engels
- Master
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- Thuiswerkopties
Digital Technology Lead, Single Systems - CMC Development Sciences (Belgium)
UCB —Eigenbrakel
- Computerwetenschappen
- Informatica
- Engels
10 dagen
Senior Infrastructure AI Specialist
Accenture —Brussel
- Voltijds
- Microsoft Excel
- Azure
- Master
11 dagen
BE - Data Engineer
Positive Thinking Company —Brussel
- Voltijds
- Computerwetenschappen
- Informatica
- SQL
Agentic Google Workplace Solution Engineer
Devoteam G Cloud Belgium —Machelen
- Voltijds
- AWS
- Personeelszaken
- Softwareontwikkeling
- Tankkaart
Snel solliciteren
2 dagen
DevOps Engineer (Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- DevOps
- Master
Snel solliciteren
Solutions Engineer - Benelux
Cellebrite —Brussel
- Voltijds
- Thuiswerk
- Analytisch vermogen
- Projectmanagement
- Bachelor
Snel solliciteren
10 dagen
Platform Infrastructure Architect
Proximus —Bruxelles Schaarbeek
- Voltijds
- Computerwetenschappen
- Azure
- Oracle
Product Owner - Network Design Tooling
Telenet —Mechelen
- Voltijds
- Thuiswerk
- Engels
- Master
- Agile
Cloud-Native Software / Solutions Architect
Devoteam Belgium —Machelen
- Voltijds
- Hybride werken
- Azure
- Java
- Master
Snel solliciteren
Electrical Designer Traineeship
Elia —Brussel
- AutoCAD
- CAD
- Ter plaatse
Modern Workplace consultant - Intune
Inetum Belgium —Mechelen
- Voltijds
- Windows
- SharePoint
- ICT
Snel solliciteren
FSP Architects (Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- Azure
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- Engels
Snel solliciteren
API Developer & Gateway Administrator (Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- API's
- Agile
- ICT
Snel solliciteren
BE - Data Engineer
Collaboration Betters the World —Brussel
- Voltijds
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- Informatica
- SQL
Hybrid Cloud DevOps Engineer
Devoteam Belgium —Machelen
- Voltijds
- Hybride werken
- Computerwetenschappen
- Azure
- Informatica
Snel solliciteren
Senior Azure Cloud Devops Engineer
Devoteam Belgium —Machelen
- Voltijds
- Hybride werken
- Azure
- DevOps
- SQL
Snel solliciteren

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Customer Experience Automation Expert

Mega Group International S.A.
Leuven

Snel solliciteren

Vacaturegegevens

Voltijds

Kwalificaties

Frans
Power BI
Marketing
Engels
E-commerce
Master
SQL
Klantenondersteuning
Artificiële intelligentie
Google Analytics
Marketing
Nederlands

Volledige vacaturetekst

At Mega, we are reshaping the Belgian energy & telco market by offering transparent, competitive and customer‑centric solutions. Founder‑owned and run, MEGA is backed by strong financial foundations and a solid 500,000‑customer base .

Every month, hundreds of thousands of customer interactions flow through our website, customer service channels and AI solutions. Our ambition is simple: solve as many customer needs as possible instantly, automatically and effortlessly.

To help us achieve that ambition, we're looking for a CX Automation Expert. You will become the owner of our Zendesk AI ecosystem and play a central role in shaping how customers interact with MEGA.

Ready for the challenge? Because we are !

The Job :

As CX Automation Expert, your mission is to continuously improve MEGA's customer journey through AI, automation and data. You will own our Zendesk AI ecosystem, identify opportunities through data and experimentation, and work cross‑functionally to turn findings into concrete improvements.

Key Responsibilities :

Become MEGA's internal expert on Zendesk AI (Ultimate): configuring and continuously improving AI agents
Design conversation flows and customer journeys, ensuring smooth escalation to human agents
Maintain and enrich the AI knowledge base
Analyse customer interactions to detect friction points and quantify their business impact
Design, launch and evaluate tests, validating hypotheses using data rather than intuition
Translate findings into concrete improvement initiatives, continuously iterated
Collaborate with Operations, IT, Marketing, Legal and Product teams to define requirements and coordinate implementation
Monitor and improve our key KPIs: AI Resolution Rate and AI CSAT

This is a hands-on, data-driven role: you will own our AI ecosystem end to end, from configuration to performance monitoring.

Working at Mega means :

A role with real impact, keeping energy accessible and affordable for everyone
Be part of a fast-paced, entrepreneurial environment where your expertise will be valued
A collaborative, results-oriented culture where everyone is welcomed and respected
Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected

Align with our core values as you lead and inspire :

Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.

Our offer:

A high-impact role with ownership and autonomy, at the heart of MEGA's AI and customer experience strategy
The opportunity to shape and scale how hundreds of thousands of customer interactions happen every month
A fast-growing, ambitious company with short decision lines
Hybrid working model
Based in our Leuven office
Competitive salary package in line with experience, including benefits

Is this job made for you ?

3 to 5 years of experience in a performance-oriented environment: growth marketing, CRO, product analytics, customer experience, e-commerce…
Entrepreneurial, curious, highly analytical and data-driven, pragmatic and comfortable taking initiative

Technical Skills

Strong affinity with technology is essential, you don't need to be a developer, but you must enjoy working in technical environments: AI and automation, APIs and integrations, workflow design, customer support platforms, analytics.

Experience with Zendesk AI (Ultimate), AI Agent platforms/chatbots, Google Analytics, Power BI or SQL is a big plus.

Languages

English required
Dutch or French required
Trilingual (EN / NL / FR) is a strong plus

Master’s degree in business, marketing or a related field is preferred

Ready to make an impact?

If you are analytical, results-oriented and passionate about AI in the service of customer experience, we would love to hear from you.

Snel solliciteren

Verfijn je zoekopdracht

integration and automation expert vacatures in brussels, bru

Customer Experience Automation Expert

Senior Technology Consultant (CPG)

Senior Python / Agentic AI Engineer

Expert Project Manager Digitalisation - Sorting

Digital Technology Lead, Single Systems - CMC Development Sciences (Belgium)

Senior Infrastructure AI Specialist

BE - Data Engineer

Agentic Google Workplace Solution Engineer

DevOps Engineer (Freelance)

Solutions Engineer - Benelux

Platform Infrastructure Architect

Product Owner - Network Design Tooling

Cloud-Native Software / Solutions Architect

Electrical Designer Traineeship

Modern Workplace consultant - Intune

FSP Architects (Freelance)

API Developer & Gateway Administrator (Freelance)

BE - Data Engineer

Hybrid Cloud DevOps Engineer

Senior Azure Cloud Devops Engineer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van integration and automation expert in brussels, bru

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