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Customer Experience Business Analyst

Orange Belgium -
Brussel

Nu solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Bedrijfswagen
Elektronische maaltijdcheques

Kwalificaties

Jira
Frans
Confluence
Gebruikersacceptatietesten
Agile
ICT

Volledige vacaturetekst

Date de publication : Aug 28, 2026, 12:00AM
As a CX Business Analyst, you will be responsible for translating business needs into clear, actionable deliverables that support the design of efficient, customer-centric IT solutions. You will ensure that business requirements are accurately captured and translated into functional specifications, working closely with business teams, IT stakeholders, and customer experience teams to ensure alignment.

This role is pivotal in driving transformation and supporting continuous improvement in both operational processes and customer satisfaction.

Main responsibilities:
Requirements Gathering & Analysis

Gather and clarify business needs for standard projects.
Translate macro customer journeys and process inputs into detailed Use Cases and Business Rules.
Collect and organize business deliverables, such as mock-ups, content, communications, and translations, ensuring consistency across inputs.

Documentation & Functional Deliverables

Produce clear, comprehensive, and structured documentation to be delivered to IT teams.
Define testable acceptance criteria to validate solution quality.
Ensure that all requirements support a smooth and consistent experience for both the end customer and internal users.

Stakeholder Coordination & Alignment

Collaborate with Product Owners, developers, UX/UI designers, and business stakeholders to ensure functional alignment and technical feasibility.
Coordinate closely with the Customer Journey & Process Analyst (meso level) to ensure consistency between business rules and processes.
Adjust business rules in response to technical constraints, while preserving the customer experience.

Solution Validation & Testing Support

Review and validate test strategies and test cases to ensure full coverage of business requirements.
Oversee and validate user acceptance testing, including participation in end-to-end validation sessions.
Monitor the deployment and post-launch performance to identify bugs or gaps in functional coverage.

Issue Management & Continuous Alignment

Identify and escalate project risks or blockers to project managers in a timely and constructive manner.
Ensure smooth communication between all project stakeholders to avoid ambiguity and misalignment.

Your profile:

Several years of experience as a Business Analyst
Knowledge of Agile methodologies and hands-on experience with tools such as JIRA, and Confluence
Ability to translate complex business needs into clear, actionable input for technical teams
Stakeholder management and cross-functional collaboration skills
Experience in functional test validation, execution, and reporting
Customer experience mindset: ability to integrate customer expectations, journey fluidity and CX impacts into the analysis and recommendations
Confident and clear communication, ability toexplain technical topics to non-technical stakeholders
Structured and solution-oriented mindset
Proficient in English, and French and/or Dutch

What we offer:
You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.

Inspired? Please submit your CV and we will get back to you to discuss the next steps.

Chez Orange, seules vos compétences comptent.

Quel que soit votre âge, genre, origine, parcours, religion, orientation sexuelle, handicap, neuroatypie, ou apparence, nous encourageons activement la diversité au sein de nos équipes, car elle constitue une force pour le collectif et un vecteur d’innovation.

Orange est une entreprise handi-accueillante : n’hésitez pas à nous faire part de vos besoins spécifiques.

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Verfijn je zoekopdracht

solution designer vacatures in beert

Customer Experience Business Analyst

Core Site Designer

Core Site Designer

Head of Marketing

Service Design Analyst

supply chain and operations coordinator Operations · Brussels, BE · Hybrid

Technical Designer (EB/HC Claims)

Frontend Developer

Solution Architect

Game Development Programmer

UX/UI Designer (H/F)

Head of Health Operations (F/H)

Team Leader Prototype

Designer HV Service (Energy)

Senior UX Researcher (100% Remote Worldwide)

Sales Representative Brussels

Product owner traineeship | Fast track to high-impact job at BNP Paribas Fortis

3D Modeller

R&D Operating Manager – Eggplant Fusion Engine

Industrialization Technician – Defense Industry

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van solution designer in beert

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