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Team Manager - Client Services

Louis Vuitton -
Brussel

Nu solliciteren

Vacaturegegevens

Vaste Jobs | Voltijds
3 dagen geleden

Extralegale voordelen

Elektronische maaltijdcheques
Levensverzekering

Kwalificaties

Frans
Spaans
Power BI
Microsoft Excel
Klantenservice
Call center
Master
Analytisch vermogen
Canvas
Italiaans
Managementervaring
Duits

Volledige vacaturetekst

Position

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

We are looking for an inspiring and enthusiastic Team Manager to support the CSC Manager in leading, developing, and coordinating a team of Client Advisors within our Client Service Center. As an engaged and visible leader, you will foster a positive, inclusive, and opportunity-driven environment where people feel supported, motivated, and empowered to perform at their best.

Job responsibilities

Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
Coach and develop your team through personalized action and development plan and constructive feedback.
Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service.
Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
Overseeing quality assessments across all communication channels to refine client interactions continuously.
Directly support and drive key initiatives under the guidance of the CSC Manager.
Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression

Profile

Strong proficiency in English. Any additional language is a plus (German, Italian, Spanish, French...).
Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
Strong analytical skills paired with excellent communication abilities across all levels of business.

Additional information

What we propose:

Private health insurance covering hospitalisation and ambulatory care
Group insurance including pension plan, life insurance and disability coverage
Hybrid working: 2 days/week from home from the 4th month of seniority
Working from abroad: up to 15 days/year from the 4th month of seniority
13th month payout option through Warrants
Meal vouchers of €8 net per day worked, with minimum employee contribution
Full coverage of SNCB train cost

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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shift leader vacatures in eigenbrakel

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MAISON

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shift leader vacatures in eigenbrakel

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van shift leader in eigenbrakel

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LOUIS VUITTON MAISON

LOUIS VUITTON
MAISON