Job description:
- Job Title: IT Support Specialist / Desktop Support Engineer
- Location: Belgium
- Job Type: Full time onsite employment
- Contract Type: Full time Employment Contract
- Experience Required: 3 to 4 years of relevant IT Support / Desktop Support experience
- Language Requirements: Dutch or French B2 minimum, C1 preferred; English B2 minimum
- Work Authorization: Must have the legal right to work in Belgium in a full time role
Important: This is a full time employment contract and not a freelance or B2B contract. You will receive employee benefits, fringe benefits, paid holidays, sick leave, and other applicable benefits and protections under labour law.
Available Positions
- Wevelgem, Belgium; 2 Position
- Rotselaar, Belgium; 1 Position
Job Summary
We are looking for experienced IT Support Specialists / Desktop Support Engineers to provide onsite technical support to end users within an enterprise environment across Belgium.
The successful candidates will be responsible for troubleshooting hardware and software issues, supporting Windows endpoints, resolving incidents and service requests, and delivering a high quality end user experience.
The ideal candidate will have 3 to 4 years of hands on experience in Desktop Support, IT Support, End User Computing, Technical Support, or IT Service Desk environments.
Strong troubleshooting, customer service, communication, and problem solving skills are essential.
Key Responsibilities
- Provide onsite Level 1 and Level 2 IT support to end users.
- Provide desktop and end user support for laptops, desktops, monitors, printers, mobile devices, and other IT peripherals.
- Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 workstations.
- Troubleshoot hardware, software, application, connectivity, and peripheral issues.
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
- Provide basic user and account support through Active Directory and Microsoft Entra ID.
- Manage incidents and service requests through ITSM and ticketing systems.
- Create, update, prioritize, and close support tickets in line with SLA requirements.
- Perform hardware replacement, device setup, software installation, desktop imaging, and workstation deployment.
- Support user onboarding, equipment provisioning, device replacement, and IT asset management.
- Perform basic network troubleshooting involving LAN, WiFi, VPN, TCP/IP, DNS, and DHCP.
- Collaborate with Service Desk, Network, Infrastructure, Security, and other technical teams on escalated incidents.
- Provide remote support when required and coordinate with internal technical teams.
- Maintain accurate technical documentation, support procedures, and knowledge base articles.
- Follow ITIL based incident management, request fulfillment, escalation, and service management processes.
- Ensure IT equipment and endpoints comply with company security and configuration standards.
Technical Skills
- Operating Systems: Windows 10, Windows 11
- Microsoft Technologies: Microsoft 365, Office 365, Microsoft Teams, Outlook, OneDrive, Active Directory, Microsoft Entra ID, Azure AD
- Endpoint Management: Microsoft Intune, SCCM, Microsoft Endpoint Manager, Microsoft Autopilot, Endpoint Management, Endpoint Security
- Deployment: Desktop Imaging, Operating System Deployment, Workstation Deployment
- Hardware Support: Laptop Support, Desktop Support, Printer Support, Peripheral Support, Mobile Device Support, Hardware Troubleshooting
- Networking: LAN, WAN, WiFi, VPN, TCP/IP, DNS, DHCP, Network Troubleshooting
- ITSM Tools: ServiceNow, Remedy, ITSM, Ticket Management
- IT Service Management: Incident Management, Service Request Management, Problem Management, Change Management, ITIL, SLA Management
- Asset Management: Asset Management, CMDB
- Support Environment: End User Computing, EUC, Onsite IT Support, Field Support, Remote Support, Technical Support, Helpdesk Support, Service Desk
Required Experience and Competencies
- 3 to 4 years of professional experience in IT Support, Desktop Support, End User Computing, Helpdesk, Service Desk, or Technical Support.
- Hands on experience supporting Windows 10 and Windows 11 environments.
- Experience troubleshooting desktop, laptop, printer, application, hardware, and software issues.
- Experience working with Microsoft 365 and common business applications.
- Working knowledge of Active Directory and user account administration.
- Exposure to Intune, SCCM, Microsoft Endpoint Manager, or similar endpoint management platforms.
- Experience using ServiceNow, Remedy, or similar ITSM and ticketing platforms.
- Good understanding of basic networking and connectivity troubleshooting.
- Experience working in an SLA driven enterprise IT environment.
- Strong incident management and problem solving skills.
- Excellent customer service and communication skills.
How to Apply
If you are interested in any of the above positions and meet the requirements, please send your updated CV to:
[email protected]
Please mention your preferred location when submitting your application.
Pay: €32.000,00 - €34.000,00 per year
Application Question(s):
- Please mention your Dutch language level according to the CEFR scale, for example: A1, A2, B1, B2, C1, or C2.
- How soon you can join us/Notice Period
- Preferred Location
Work Location: In person
