13 beste vacatures voor de functie van customer support officer in gent, vlg (nieuwe medewerkers gezocht)

Customer Knowledge Officer
Qargo —Gent
- Hybride werken
- Artificiële intelligentie
- Marketing
Customer Service Officer
Arteco —Gent
- Hybride werken
- Bachelor
- Communicatieve vaardigheden
- Thuiswerkopties
Snel solliciteren
Technical Support Officer (BE)
Qargo —Gent
- Hybride werken
- Microsoft Excel
- Engels
- Master
Accounting Officer
Lansweeper —Gent
- € 35.000 - € 57.200 per jaar
- Voltijds
- Hybride werken
- Microsoft Excel
- ERP systemen
- Engels
Snel solliciteren
Group Procurement Officer
Lotus Bakeries —Lembeke
- Microsoft Excel
- ERP systemen
- Microsoft Office
Chief Commercial Officer
Fastned —Gent
- Voltijds
- Hybride werken
- Master
Commercial Manager
Van De Velde Packaging —Wetteren
- CRM-systemen
- Verkoopervaring
- Master
13 dagen
Import & Logistics Officer
Cortina Group —Oudenaarde
- Bachelor
14 dagen
Marketing Manager
Van De Velde Packaging —Wetteren
- Marketing
- Engels
- Master
13 dagen
Information Security Consultant
spotit —Merelbeke
- Hybride werken
- Communicatieve vaardigheden
Quality Director
Ardena —Gent
- Hybride werken
- Master
- Managementervaring
CHIEF SCIENCE AND TECHNOLOGY OFFICER
Christeyns —Gent
- Doctoraat
- Engels
Logistics Administrative Officer – Value Added Services (VAS)
Cortina Group —Oudenaarde
- Voltijds
- ERP systemen
- Engels
- Microsoft Office
8 uur

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Customer Knowledge Officer

Qargo
Gent

Nu solliciteren

Vacaturegegevens

Kwalificaties

Frans
Klantenondersteuning
Artificiële intelligentie
Marketing
Duits
Nederlands

Volledige vacaturetekst

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

To help keep our knowledge base up to date and accurate as Qargo grows, we’re looking for a Customer Knowledge Officer to join our team in Belgium.

About the Role

As Customer Knowledge Officer, you’ll create and maintain knowledge base articles that help customers understand new and existing product features.

Our Product and Engineering teams are rolling out new features faster than ever, and we want to make sure our customer-facing knowledge keeps pace. You’ll turn product information, technical details, and draft inputs into clear, practical content that customers can follow.

You’ll work closely with Product, Engineering, Support, and Enablement, exploring features in a test environment, checking details carefully, and making sure our written knowledge stays accurate, useful, and up to date.

This is a Belgium-based role within the Enablement team.

Key Responsibilities

Build and maintain a comprehensive, accurate and up-to-date product Knowledge Base.
Create clear help articles, step-by-step guides and product documentation that simplify complex Qargo workflows.
Document new features and product changes, working closely with Product teams to understand how they impact our customers.
Continuously review existing content to ensure our product knowledge remains accurate and relevant as Qargo evolves.
Identify knowledge gaps based on customer questions, Support conversations and feedback from internal teams.
Help structure and organise our product knowledge so customers can easily find the right information.
Optimise knowledge content to support our AI-powered customer support tools and improve the quality of the answers they provide.
Collaborate closely with Product, Customer Support and Customer Enablement to capture and share product knowledge.
Continuously look for ways to turn complex product information into clear, useful content.

Skills & Experience

We're open to a wide range of backgrounds. You might be a recent graduate or have up to 3 years of experience in communications, languages, marketing, customer support, technical writing, knowledge management, content creation, or a related field.
What matters most is you enjoy writing and can turn complex or technical information into clear, practical content.
You’re curious about software products and like figuring out how features work.
You’re detail-oriented and comfortable checking that information is accurate before publishing it.
You can collaborate well with different teams, especially Product, Engineering, Support, and Enablement.
You’re comfortable working in English. Any other language skills, such as French, Dutch, German, would be a plus and helpful for translations, but not required.

What We Offer

A competitive salary package.
A role with real responsibility, ownership, and impact.
The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe.
A flexible and trust-based working environment.

Nu solliciteren

Verfijn je zoekopdracht

customer support officer vacatures in gent, vlg

Customer Knowledge Officer

Customer Service Officer

Technical Support Officer (BE)

Accounting Officer

Group Procurement Officer

Chief Commercial Officer

Commercial Manager

Import & Logistics Officer

Marketing Manager

Information Security Consultant

Quality Director

CHIEF SCIENCE AND TECHNOLOGY OFFICER

Logistics Administrative Officer – Value Added Services (VAS)

Other jobs to consider

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer support officer in gent, vlg

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About Qargo

About the Role

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Skills & Experience

What We Offer

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