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Field Support & Training Specialist (German speaking)

Terumo -
Brussel

Nu solliciteren

Vacaturegegevens

Kwalificaties

Analytisch vermogen
Projectmanagement
Communicatieve vaardigheden
Duits
Tijdsbeheer

Volledige vacaturetekst

Field Support & Training Specialist (German speaking)

Date: Aug 2, 2026

Location: Brussels, BRU, BE

Company: Terumo BCT, Inc.

Job Band: Job Band 9 (JB9)
Hiring Manager: Nils Pettersen
Lead Recruiter: Paulina Piotrowska
Country: EMEA

Our ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential.

JOB SUMMARY

Manage preparation of validation/implementation and troubleshooting projects of Terumo BCT's technology platforms throughout designated region
Manage and design customer’s process optimization to ensure a smooth, fast and efficient transfer of technology from pre-sales to routine use at customer sites
Act as a regional product expert for training and signing-off internal and external associates

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for successful validations and implementations in EMEA.
Manage product and process training and sign-off cycle in EMEA for internal and external associates on multiple levels (operational and implementation) and ensure field readiness to train customers
Support commercial organization to build customized customer trainings and presentation
Responsible for second-line operational and process troubleshooting for respective platforms in EMEA. Work cross functionaly with global training support and quality to investigate and resolve customer issues as necessary
Actively contribute to the development of marketing plans, strategies and promotional materials by platform
Provide input into global training design and development
Deliver services which may include consultancy to end customer, perform customer processes analysis and provide corrective actions to enhance quality and efficiency
Develop and design customer performance excellence to optimize customer processes at target customers.
Collaborate with internal stakeholders in EMEA as local sales organization, marketing, software solutions, technical service, etc to ensure successful and timely mannered project deployment.
Provide input to launch new products to the market ( operational design inputs, support validation process, implementation support post CE-validations, clinical trials and marketing trials, assist in reviews of manuals and training material).
Maintain blood and transfusion industry expertise and knowlegde of industry trends

MINIMUM QUALIFICATION REQUIREMENTS

Education

University background in Life Sciences or Engineering or equivalent by experience

Experience

A first work experience in a similar role/ related industry
Knowledge of the medical device sector

Skills

In line with Terumo's Core Values:
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
Excellent written & verbal English and German language skills
Strong skills to collaborate cross-functionally
Strong process oriented in compliance with company processes.
Excellent communication skills and the ability to use “positive language”
Demonstrated skills in project management
Commercial acumen/ customer focus – collaboration with the sales team support in design of solutions to customers
Good time management, prioritizing skills
Problem-solving skills
Strong analytical skills
Cross-cultural sensitivity & agility
Demonstrated self-confidence and effectiveness in dealing with a wide variety of customer issues
Demonstrated ability to take a positive, proactive, and persuasive approach to solving complex and/or unusual clinical or technical problems.

PROFILE:

Ability to work independently and to deal with ambiguity.
Ability to assess customer needs & identify commercial opportunities
Self- motivating
Driven
Proactive & initiative- taker
Reliable & accountable

Understand the basic principles/ limits of change management

Flexible mentality (travel up to 60%)

Certificates, Licenses, Registrations

Obtain Sign- off on product prior to delivering training

ADDITIONAL INFORMATION

Fluency in German is required
Based: EMEA
Reporting to: Nils Pettersen (FST Manager)
Extensive travelling (up to 60%)

Job Segment: Field Service, Pre-Sales, Medical Device, Change Management, Project Manager, Manufacturing, Sales, Healthcare, Management, Technology

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