20 beste vacatures voor de functie van delivery agent in brussels, bru (nieuwe medewerkers gezocht)

IT Service Delivery Agent
Speos —Bruxelles Anderlecht
- Artificiële intelligentie
- Communicatieve vaardigheden
Team Leader Operations Nickel Belgium W/M
FINANCIERE DES PAIEMENTS ELECTRONIQUES —Brussel
- Voltijds
- Management
- Ter plaatse
- Thuiswerkopties
- Levensverzekering
Snel solliciteren
8 dagen
Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
Next Job Abroad —Brussel
- € 26.000 - € 30.000 per jaar
- Voltijds
- CRM-systemen
- Klantenservice
- Engels
- Verhuiskostenvergoeding
Snel solliciteren
Accounting Support Officer
European Defense Agency —Brussel
- € 4.449,31 per maand
- Financiën
- Administratieve ervaring
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School Internship in AI Agent Development in Deals M&A - start now
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- Voltijds
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- Computerwetenschappen
- Azure
- Informatica
AI Solutions Lead
MasORange —Evere
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- Agile
AI Solutions Lead
Orange Business —Evere
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- Agile
Ai-Native Functional Analyst
Isabel NV —Brussel
- Voltijds
- Hybride werken
- Bachelor
- Artificiële intelligentie
- Managementervaring
Snel solliciteren
13 dagen
Senior Account Partner - Professional Services - Belgium
Salesforce —Brussel
- Voltijds
- Verkoopervaring
- Salesforce
- Master
Life Insurance Transformation Consultant
NORRIQ —Brussel
- Hybride werken
- Financiën
- Master
- Projectmanagement
Snel solliciteren
School Internship in AI Agent Development in Deals M&A (2026-2027)
PwC —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Azure
- Informatica
IT Security Officer - Vulnerability Assessment and Automation Specialist
CERT-EU —Brussel
- Deeltijds
- Computernetwerken
- Linux
- Python
Deployment Strategist - Public Sector, Nonprofit & Education
Salesforce —Brussel
- Voltijds
- Computerwetenschappen
- Oracle
- Informatica
8 dagen
Conversational LLM AI Expert (Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- DevOps
- Engels
- Master
Snel solliciteren
14 dagen
Workflow Management & Task and Processes components Developer, Brussels (near-site) – MAIA
The White Team —Brussel
- € 430 per dag
- Hybride werken
- Oracle
- DevOps
- Java
Strategic Account Executive - Global
BLP Digital AG —Brussel
- Voltijds
- Hybride werken
- Verkoopervaring
- ERP systemen
- Engels
Dutch Speaking Agent for E-Commerce Sector - (Relocation to Greece)
RDN CONS —Brussel
- € 20.000 - € 22.000 per jaar
- Thuiswerk
- Klantenservice
- Computervaardigheden
- Communicatieve vaardigheden
- Verhuiskostenvergoeding
Snel solliciteren
7 dagen
HR Business Partner
Deloitte —Zaventem
- Deeltijds
- Engels
- Master
- Personeelszaken
Ocean Export Specialist
Crane Worldwide Logistics Belgium BVBA —Steenokkerzeel
- Klantenservice
- Microsoft Office
- Organisatorische vaardigheden
Forward Deployed Engineer - Belgium
Salesforce —Brussel
- Voltijds
- Computerwetenschappen
- Informatica
- Salesforce

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IT Service Delivery Agent

Speos -
Bruxelles Anderlecht

Nu solliciteren

Vacaturegegevens

Extralegale voordelen

Bedrijfswagen
Elektronische maaltijdcheques
Hospitalisatieverzekering

Kwalificaties

Frans
Incidentenbeheer
Dispatching
TOPdesk
IT-support
UX
Klantenondersteuning
Artificiële intelligentie
Communicatieve vaardigheden

Volledige vacaturetekst

Your mission

Be responsible for handling first-line IT support requests from internal users (or customers) by ensuring the rapid resolution of common technical issues related to hardware, software or network access, to guarantee the continuity and reliability of the IT environment.

Monitor incidents within the ticketing system, apply escalation procedures and, where necessary, coordinate the resolution of incidents while maintaining regular communication with users to ensure compliance with Service Level Agreements (SLAs).

Your responsibilities

As an IT Service Delivery Agent, your responsibilities will include:

Collect first-line alerts and incidents, perform the initial diagnosis, categorise the incident and, where appropriate, assign it to the relevant service provider to ensure an efficient resolution of issues.
Gather the necessary information from business users to perform the initial assessment, correctly categorise the incident and determine its level of severity (urgency).
Handle straightforward first-line incidents in accordance with established operational procedures, in collaboration with business users, to ensure the continuity of the IT environment and compliance with SLAs.
Coordinate the handling and resolution of more complex first-line incidents involving multiple stakeholders to ensure an appropriate solution is delivered within the agreed SLA timeframes.
Identify bottlenecks within the Service Delivery organisation and, following analysis, propose and implement improvement initiatives to continuously enhance the quality of incident management.
Ensure the accurate follow-up and recording of all incident and problem information within the ticketing system in order to guarantee data quality and reliable reporting.
Maintain continuous communication with business users regarding incident resolution and provide regular updates on the progress of the resolution process, enabling them to manage customer relationships effectively and ensure customer satisfaction.
Promptly assign unresolved requests in accordance with the defined escalation procedures and oversee the complete incident lifecycle, including closure and validation, to ensure all issues are resolved and service continuity is maintained.

Your profile

As an IT Service Delivery Agent, you have:

At least a secondary education diploma (or equivalent) and a minimum of 5 years’ experience in operational coordination, customer support, service delivery, operational dispatching or incident management.
A solid knowledge of Microsoft 365, at least one ticketing system (TopDesk or equivalent) and ITIL principles.
Excellent organisational and prioritisation skills, enabling you to manage multiple incidents and urgent situations simultaneously while meeting deadlines and SLA commitments.
A good understanding of business processes and a strong analytical mindset, allowing you to assess business impacts and coordinate the appropriate resolution actions.
A strong interest in emerging technologies and the use of Artificial Intelligence tools to improve your efficiency, service quality and the overall user experience.
Excellent communication skills, composure under pressure and assertiveness to coordinate multiple stakeholders, influence without formal authority and ensure clear incident follow-up, together with a professional command of French. Knowledge of Dutch and/or English is considered an asset.

Our offer

A competitive salary package – including extra-legal benefits such as a company car, profit sharing, group and hospitalization insurance, and meal vouchers.
A lot of autonomy and flexibility to have a direct impact on Speos’ growth.
A stimulating role in full evolution with many challenges, opportunities, and innovative projects.
A dynamic team within a family-company culture!
A unique atmosphere, collegiality, and friendliness.

You will join a diverse team of highly talented colleagues, where there is room for ideas, initiative, and professional development.

Why Speos?

Speos is an innovative, leading Belgian company that develops solutions designed to equip businesses with optimized and secure administrative and financial processes. Speos manages all aspects of outbound document flows, from document generation to distribution through printed and digital channels.

Speos’ ultimate goal is to ensure the success of its customers’ administrative and financial processes, allowing them to focus all their efforts on their core business.

Speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the #1 reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, cutting-edge technological know-how, and proven customer service.

Nu solliciteren

Verfijn je zoekopdracht

delivery agent vacatures in brussels, bru

IT Service Delivery Agent

Team Leader Operations Nickel Belgium W/M

Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Accounting Support Officer

School Internship in AI Agent Development in Deals M&A - start now

AI Solutions Lead

AI Solutions Lead

Ai-Native Functional Analyst

Senior Account Partner - Professional Services - Belgium

Life Insurance Transformation Consultant

School Internship in AI Agent Development in Deals M&A (2026-2027)

IT Security Officer - Vulnerability Assessment and Automation Specialist

Deployment Strategist - Public Sector, Nonprofit & Education

Conversational LLM AI Expert (Freelance)

Workflow Management & Task and Processes components Developer, Brussels (near-site) – MAIA

Strategic Account Executive - Global

Dutch Speaking Agent for E-Commerce Sector - (Relocation to Greece)

HR Business Partner

Ocean Export Specialist

Forward Deployed Engineer - Belgium

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van delivery agent in brussels, bru

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