Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
As Night Auditor you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
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People University: excellent training & (international) development opportunities.
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Meal vouchers
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Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
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Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
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Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
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Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
- Professional experience in similar roles.
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Knowledge of English and preference for another Foreign Language (fluent in spoken language).
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High School Diploma or Professional Course adapted to the role (preferred).
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Bachelor's or Degree in Hotel or Tourism Management (preferred).
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Good level of general culture and knowledge of the hotel's destination.
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Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
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Genuine smile.
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Customer orientation.
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Passion for service.
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Professional attitude.
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Teamwork.
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Autonomy and initiative.
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Time flexibility.
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Punctuality and attendance.
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Excellent organizational skills.
- Balance the accounts from day shift.
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Manage front desk activity and handle guest check-ins and check-outs.
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Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
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Handle customer requests and complaints and directing other employees or departments accordingly.
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Create invoices, bills and checks for vendors, employees and contractors.
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Manage and update all official documentation pertaining to the role.
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Ensure that all end-of-day activities have been successfully executed by employees in all departments.
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Answer calls and queries related to potential booking.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
