About Orac
At Orac, we don't see walls as surfaces. We see them as blank canvases. What we create is not decoration, but the elements that define how a space feels. For over 50 years, we've been refining that craft. Combining tradition with innovation and design thinking with industrial precision.
We work with people who care about detail. Because detail is never just a detail: it's what makes something feel right.
Curious how we think and work?
Discover what it means to be an Oracian.
Learn more about Orac
Your role
In this role, you lead our Customer Experience team for Emerging Markets, owning the end-to-end operational flow from first customer touchpoint to payment. You'll combine hands-on account management with team leadership and data-driven process optimization. Your focus: smooth operations, excellent customer data management, and driving significant company growth.
Your key responsibilities
Lead and develop a high-performing CX team that delivers excellent experiences to our customers
Conduct regular 1-on-1 meetings to coach and develop team members
Organize and facilitate team meetings and collaborate with other hub teams.
Support customer team manager in the realization of commercial objectives and international growth ambitions by translating strategy into operational execution
Identify and implement automation opportunities to improve efficiency
Ensure seamless coordination between sales, production, logistics and finance teams.
Analyze customer data and journey touchpoints to continuously improve performance
Support strategic decision-making with data-driven insights
Own a selected portfolio of high-value customers yourself, ensuring retention, satisfaction and growth.
Handle complex customer situations and escalations
What success looks like
After 30 days: you’ll be integrated into the team, managing the order-to-delivery process and conducting your first 1-on-1s
After 60 days: you’ll master the complete order-to-cash flow and be be organizing weekly team meetings
After 90 days: you’ll handle customer accounts independently, prepare project meetings and support the team manager on monthly reporting.
This is you
Bachelor’s degree in business, marketing or related field
Successful experience in customer-facing roles, including at least 2 years in a leadership role
Solution-oriented mindset, with high adaptability to changing priorities in a fast-moving sales-environment
Coaching and performance-management skills that help people grow
Excellent communication skills and able to switch seamlessly between strategic discussions with key customers and hands-on coaching of your team
Strong proficiency in CRM and ERP systems, with ease in analytics and reporting tools
Fluent in English
Not sure you tick every box? If this role feels right to you and you recognise yourself in the way we work, we'd still like to hear from you.
Our offer to you
Shape the customer experience for fast-growing markets
Lead a dedicated team while staying connected to the operational reality
Contribute to Orac’s international growth ambitions
Hybrid working, with home office possibilities.
Competitive salary package with extra benefits (life insurance, health insurance, meal vouchers, etc, ..) tailored your experience.
Enjoy 12 additional paid leave days per year in addition to legal holidays (40 hours work week)
Colleague discount. We know you’ll love interior design, that’s why you can start using our colleague discount from day one.
Innovative environment: work in a dynamic team that values creativity and operational excellence.
PASSION, INSPIRATION and LOYALTY are our values. Join a dynamic company with a fun and stable working environment. We would like to welcome you to our ORACIAN family!
At Orac, we care about the details others overlook. About doing things properly, even when no one is watching. And about people who take ownership of what they build.
If that sounds like you, you'll feel at home here.
