Take Your Career to New Heights with ASL Aviation Holdings
Join ASL Aviation Holdings, a global aviation group with over 150 aircraft and 4,000 people across 51 nationalities. Whether on the ground or in the air, we offer exciting opportunities to grow, learn, and shape your career.
Who We Are
Headquartered in Dublin, Ireland, ASL operates five wholly owned airlines across Europe and Australia, and joint ventures in South Africa, Thailand, and India. Our airlines deliver cargo for the world’s leading parcel integrators and online retailers and provide passenger and charter services worldwide. We also operate ASL Maintenance, a certified EASA Part 145 organisation keeping our fleet of B747s and B737s flying safely.
Why ASL?
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Career Development: Clear growth paths, learning, and advancement opportunities.
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Inclusive Culture: Gender diversity initiatives and fair employment practices across all airlines.
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Global Experience: Work with a diverse, international team in a fast-paced, dynamic industry.
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Job Satisfaction: Be part of a workplace that motivates, inspires, and rewards your contribution.
At ASL, you don’t just start a job, you start a career in aviation, with the support, opportunities, and expertise to help you reach new heights.
ASL Aviation Holdings - where your career takes flight.
KEY ACTIVITIES
Main tasks and responsibilities
- Support the final users and help them with the identification of the source of the issue, provide necessary advice and support to resolve the issues.
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Maintain the IT infrastructure and systems’ level of efficiency to offer the best performance, respecting all standard procedures.
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Maintain helpdesk tools (chatbot, EFB console, …).
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Deal with administrative request to keep the asset register up to date.
- Coordinate reporting, follow up and closure activities in the ticketing system.
Communication
- Communicate in a timely and clear manner with the users.
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Ensure an effective reporting to colleagues and hierarchy.
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Share with the Department improvements found.
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Ensure the reporting of all administrative processes to keep up to date the asset register.
Internal compliance
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To comply with all relevant divisional and local company related policies, procedures and legal requirements.
Customer Experience
- At anytime and anywhere, to perform the activities and display the behaviors that are designed to deliver a distinctive Customer Experience.
Corporate Responsibility / Health & Safety
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To comply with local, national legislation, Health & Safety and Environment regulations in order to maintain a safe working environment for self and all the depot employees.
- To comply with the company's corporate social responsibility, health, safety and environmental standards and responsibilities as identified within ASL management systems.
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To participate in the corporate initiatives.
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To respect the H&S procedures & instructions.
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To act & work safely.
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To maintain a clean office with due regard to Health & Safety matters like ergonomy.
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To make use of the PPE (personal protective equipment) provided by the company.
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To report possible risks to the hierarchy.
- Graduated from a Computer Science Degree or equivalent experience.
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Ability to solve technical problems in a structured and organised way.
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Focused on providing reliable and sustainable solutions.
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Windows and Linux operating system knowledge.
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Basic networking skills.
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Mastery of Microsoft Office Suite.
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Fluent in French and English both spoken and written.
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Ability to positively communicate with final users.
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Resistant to stress.
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Customer oriented.
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Able to work independently.
- Temporary contract (interim)
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Full time job - Office hours
