F&B Internship POSITION PURPOSE
Work in the F&B outlets to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. Be prepared to work all different shifts within the Restaurant service, banquet service, room service, bar service, club lounge service. The trainee will have an introduction and notions of the conventions department, an overview of the F&B manager’s tasks an introduction to the Cost control department.
MAIN DUTIES AND RESPONSIBILITIES
- Provide excellent guest service by discovering all our guests needs and acting on these needs promptly, effectively and with confidence
- Work across all areas of Gullivers, the Lobby Bar and during our various events, to ensure that guest expectations are exceeded and standards are consistently maintained
- Liaise and communicate effectively with all departments to ensure seamless transfer of information
- Be fully conversant with all Gullivers, the Lobby Bar and the banquet policies and procedures
- When fully competent, give support to the Manager and Leading Servers to provide effectiveness on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals
- Take active party in the Synergy program to develop a team of multi-skilled F&B Servers across all F&B outlets.
This list is subject to change
SKILLS AND ABILITIES
- Requires good communication skills
- Thorough knowledge of food products, standard recipes and proper preparation
- Quick learning and good memory
- Should be able to anticipate, understand and effectively respond to the “internal customer”, meaning employees
- Walking and standing are required during the working day
- Ability to be confidential about all the information’s regarding the guests
- Fluent French and English spoken and written. Dutch a real asset. Any other languages are welcome
- Accurate in its daily work.
SUPPORTIVE FUNCTIONS
- Ensure full liaison with other members of the Front Office team
- Strong communication with the Kitchen, Events and Front Office
- Key relationships with Kitchen, Front Office, Housekeeping, Events and other F&B areas-
- Attend IRD/Bar Communication Meetings
- Attend Quarterly Staff Meeting
- Attend ESI Meetings
- Key relationships with all Hotels to ensure customer expectations are always met/exceeded.
BENEFITS
The Sheraton Brussels Airport Hotel offers you the opportunity to join the Marriott group and to immerse yourself in its values, which are open to the whole world, in order to develop an international professional career.
During your internship period, you will be entitled to:
- An allowance of 750€ /month (overseas students) and 350€ /month (Belgian students)
- Uniform foreseen and laundered by the hotel
- Free meals in the canteen during working hours
- Free transportation by use of the public transport between residence in Belgium and the hotel
- Free access to the hotel’s fitness room
- Discount rate in the hotels of the Marriott International group.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
