Permanent
Full time
On-site
Brugelette
IT Operations Manager
Pairi Daiza is much more than a park: it is The Garden of Worlds. Every day, thousands of visitors come to enjoy a unique experience. Animals, nature, stones, and human cultures all come together here. But what truly makes the difference are the women and men who are committed to keeping this living heart beating.
Today, we are looking for an exceptional individual to strengthen our IT Service.
A rich and diverse technical environment
The diversity of the environment is what makes this role so engaging. You will oversee a broad IT ecosystem that combines hardware and software, visitor-facing systems, and internal business applications:
Point of Sale & Sales: restaurant (HoReCa) POS systems, retail POS systems, and ticketing solutions.
Hospitality & Accommodation: Property Management Systems (PMS) supporting our hotels and resort.
Connectivity: public and private networks, park-wide Wi-Fi, telephony, and carrier connectivity.
Digital Experience: website and mobile application enhancing the guest experience.
Core Infrastructure & Monitoring: servers, workstations, CCTV systems, and on-site IT equipment.
Your mission
As the IT Operations Manager, you will ensure the reliability, security, and continuous evolution of the hardware and software systems that keep the park running every day. You will manage our outsourced IT service providers, structure and professionalize IT operations, and lead the modernization of our core technology platform. You will be the primary point of contact whenever a business-critical service is at stake.
Key responsibilities
Reliability & Business Continuity: Ensure the availability of critical systems—including ticketing, HoReCa and retail POS systems, hotel management systems, the website, and the mobile application—particularly during peak season and outside normal business hours.
Infrastructure & Networks: Oversee and develop the public and private networks, Wi-Fi infrastructure, servers, and IT hardware across an 80-hectare resort.
Vendor Management: Manage outsourced IT service providers and telecommunications partners, including contracts, service level agreements (SLAs), performance monitoring, and technical decision-making.
Cybersecurity & Resilience: Lead operational cybersecurity, access governance, and business continuity and disaster recovery planning.
Technology Roadmap: Define and drive the modernization of the core technology platform, including hardware refreshes, adoption of new technologies, and the multi-year IT roadmap.
Strategic IT Advisory: Advise the IT Director on technology trends, hardware and software lifecycle planning, and infrastructure upgrades to support strategic decision-making.
Support & Team Development: Ensure a high-quality, responsive IT support service, develop the IT team, and promote greater user autonomy.
People Management & Team Leadership: Lead the day-to-day management of the team, including workload planning, scheduling, onboarding new employees, and operational HR responsibilities within your scope.
Budget Management: Prepare, manage, and monitor the budget for your area of responsibility, including infrastructure, managed service contracts, and hardware renewals, ensuring effective financial control throughout the year.
Profile
Proven experience managing IT operations or infrastructure, ideally within a high-availability environment such as leisure, retail, hospitality, or manufacturing.
Strong expertise in IT infrastructure, networking, and cybersecurity, with the ability to engage confidently with technical partners.
Demonstrated experience managing outsourced service providers and operating within a predominantly outsourced IT model, without needing to perform all technical tasks personally.
Strong leadership skills, sound judgment, and the ability to prioritize effectively while developing and motivating a team.
Service-oriented mindset, excellent communication skills, and the ability to build strong relationships with business stakeholders.
Languages: Fluent French is essential; English is required for working in a technical environment.
Why Join Us?
We offer you a unique and inspiring working environment at the heart of our zoological department, where every day brings new and enriching discoveries.
You will have the opportunity to contribute to the administrative management of our team and our animals, playing a key role in the smooth operation of our department.
If you recognize yourself in this profile and are ready to take on this exciting challenge, we would be delighted n.to receive your application.
Join us and become part of this extraordinary adventure !
Contract type
Permanent
Number of hours per week
Full time
Job location
Domaine de Cambron, 7940 Brugelette, Belgique
About us
Pairi Daiza is an unrivalled zoological garden, whether as a day-trip destination or as a holiday destination.
Nearly 2.3 million people visit Pairi Daiza every year. Spanning 75 hectares, Pairi Daiza captures the beauty of the landscape while evoking the spirituality of its peoples. The enchanted Animal Kingdom is home to over 7,500 animals of 800 species, including 5 giant pandas and 20 elephants. But also thousands of rare plants and stones, as well as authentic buildings and handicrafts.
The combination of authentic buildings, flora and fauna immerses visitors in China, Indonesia, Benin, Togo, Antarctica, Australia, Northern Europe and Canada. These worlds have been recreated with respect for the arts and crafts of these regions and civilizations.
Pairi Daiza is a committed company that takes concrete action to protect and conserve species. Outside its walls, the Pairi Paiza Foundation is very active in favor of endangered species and their habitats.
Since 2018, Pairi Daiza has set itself the goal of being 100% green between 2030 and 2032.
