20 beste vacatures voor de functie van customer support analyst in brussels (nieuwe medewerkers gezocht)

Customer Experience Business Analyst
MasORange —Brussel
- Voltijds
- Agile
- ICT
Customer Experience Business Analyst
Orange Belgium —Brussel
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IT Support Specialist
Quanta —Brussel
- € 2.300 - € 2.900 per maand
- Windows
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Functional Data Analyst Consultant - Data Modeling & Business Process Optimization
Orange Business —Evere
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- CRM-systemen
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Sopra Steria —Brussel
- Voltijds
- Computerwetenschappen
- Informatica
- Master
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Business Analyst
SMT Africa —Bruxelles Ixelles
- Vanaf € 4.000 per maand
- Voltijds
- Computerwetenschappen
- Microsoft Excel
- Master
- Vergoeding onkosten zakenreis
- Winstpremie
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CRM Functional Analyst Dynamics 365 & Power Platform
Orange Business —Evere
- Voltijds
- Klantenservice
- Analytisch vermogen
- ICT
Functional Data Analyst Consultant - Data Modeling & Business Process Optimization
MasORange —Evere
- Voltijds
- CRM-systemen
- SQL
- Agile
Functional analyst – Non life assurance
Taleo Consulting —Brussel
- Computerwetenschappen
- Informatica
- Master
CRM Functional Analyst Dynamics 365 & Power Platform
MasORange —Evere
- Voltijds
- Klantenservice
- Analytisch vermogen
- ICT
OTC, MD & IP Support Analyst EMEA
Terumo —Leuven
- Microsoft Excel
- Salesforce
- ERP systemen
Fraud Analyst / Anti-Fraud Agent
Isabel NV —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Financiën
- Bachelor
Snel solliciteren
Business Analyst HR
La Lorraine Bakery Group —Ninove
- Oracle
- Master
- Analytisch vermogen
12 uur
KYC Analyst - 03/27
Sumitomo Mitsui Banking Corporation —Brussel
- € 41.000 - € 63.000 per jaar
Business Analyst – KYC Expert
Taleo Consulting —Brussel
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Medior Functional Analyst
Capgemini Sogeti —Diegem
- Verkoopervaring
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- Engels
People Manager Functional Analysts
Sopra Steria —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Informatica
- Master
Snel solliciteren
Product owner traineeship | Fast track to high-impact job at BNP Paribas Fortis
Ormit Belgium NV —Brussel
- Voltijds
- Hybride werken
- Master
- Bachelor
- ICT
Snel solliciteren
Junior Business Analyst
PwC —Brussel
- Voltijds
- Hybride werken
- Salesforce
- ICT
- Communicatieve vaardigheden
Associate Analyst, Strategy & Business Excellence – Europe (Rosetta Contract)
Mastercard —Waterloo
- Voltijds
- Microsoft Powerpoint
- Microsoft Excel
- Engels

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Customer Experience Business Analyst

MasORange -
Brussel

Nu solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Bedrijfswagen
Elektronische maaltijdcheques

Kwalificaties

Jira
Frans
Confluence
Gebruikersacceptatietesten
Agile
ICT

Volledige vacaturetekst

Avenue du Bourget, 3, 1140 Evere

Location: BRUSSELS, BELGIUM

Category: Customer Experience & Support

566301-20136094

Regular

Full-time

Orange Belgium

Publication date : Jul 22, 2026, 12:00AM

Contract duration :

As a CX Business Analyst, you will be responsible for translating business needs into clear, actionable deliverables that support the design of efficient, customer-centric IT solutions. You will ensure that business requirements are accurately captured and translated into functional specifications, working closely with business teams, IT stakeholders, and customer experience teams to ensure alignment.

This role is pivotal in driving transformation and supporting continuous improvement in both operational processes and customer satisfaction.

Main responsibilities:

Requirements Gathering & Analysis

Gather and clarify business needs for standard projects.
Translate macro customer journeys and process inputs into detailed Use Cases and Business Rules.
Collect and organize business deliverables, such as mock-ups, content, communications, and translations, ensuring consistency across inputs.

Documentation & Functional Deliverables

Produce clear, comprehensive, and structured documentation to be delivered to IT teams.
Define testable acceptance criteria to validate solution quality.
Ensure that all requirements support a smooth and consistent experience for both the end customer and internal users.

Stakeholder Coordination & Alignment

Collaborate with Product Owners, developers, UX/UI designers, and business stakeholders to ensure functional alignment and technical feasibility.
Coordinate closely with the Customer Journey & Process Analyst (meso level) to ensure consistency between business rules and processes.
Adjust business rules in response to technical constraints, while preserving the customer experience.

Solution Validation & Testing Support

Review and validate test strategies and test cases to ensure full coverage of business requirements.
Oversee and validate user acceptance testing, including participation in end-to-end validation sessions.
Monitor the deployment and post-launch performance to identify bugs or gaps in functional coverage.

Issue Management & Continuous Alignment

Identify and escalate project risks or blockers to project managers in a timely and constructive manner.
Ensure smooth communication between all project stakeholders to avoid ambiguity and misalignment.

Your profile:

Several years of experience as a Business Analyst
Knowledge of Agile methodologies and hands-on experience with tools such as JIRA, and Confluence
Ability to translate complex business needs into clear, actionable input for technical teams
Stakeholder management and cross-functional collaboration skills
Experience in functional test validation, execution, and reporting
Customer experience mindset: ability to integrate customer expectations, journey fluidity and CX impacts into the analysis and recommendations
Confident and clear communication, ability toexplain technical topics to non-technical stakeholders
Structured and solution-oriented mindset
Proficient in English, and French and/or Dutch

What we offer:

You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.

Inspired? Please submit your CV and we will get back to you to discuss the next steps.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

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Verfijn je zoekopdracht

customer support analyst vacatures in brussels

Customer Experience Business Analyst

Customer Experience Business Analyst

IT Support Specialist

Functional Data Analyst Consultant - Data Modeling & Business Process Optimization

Functional analyst

Business Analyst

CRM Functional Analyst Dynamics 365 & Power Platform

Functional Data Analyst Consultant - Data Modeling & Business Process Optimization

Functional analyst – Non life assurance

CRM Functional Analyst Dynamics 365 & Power Platform

OTC, MD & IP Support Analyst EMEA

Fraud Analyst / Anti-Fraud Agent

Business Analyst HR

KYC Analyst - 03/27

Business Analyst – KYC Expert

Medior Functional Analyst

People Manager Functional Analysts

Product owner traineeship | Fast track to high-impact job at BNP Paribas Fortis

Junior Business Analyst

Associate Analyst, Strategy & Business Excellence – Europe (Rosetta Contract)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer support analyst in brussels

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