At Decathlon, we make sports accessible to everyone through innovative and sustainable solutions. The Decathlon E-Commerce adventure originally started in 1997, by selling Decathlon products online. In 2020, Decathlon Marketplace was launched and is now one of the fast-growing business models. Decathlon e-commerce operates in more than 50 countries worldwide, 25+ of whom also have a marketplace. As the Business Process Engineering Team, we drive E-commerce success by providing innovative, and efficient, end-to-end processes. Our mission is to bridge the gap between our business vision and at-scale execution through a unified tool stack, efficient processes, and data-driven insights.
Job Summary
We are looking for a highly motivated Business Process Engineer to join our team. Working in the E-commerce Operations department, you will help manage and lead functional transformation projects, optimize internal tools, automate processes, and support change management initiatives.
Key responsibilities and deliverables
#1 Process Diagnosis & Shadowing: Observe front-line operations, audit workflow friction, and identify repetitive tasks with functional leads and local super users
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Deliverables: Process drawings
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Main KPIs: # shadowing sessions
#2 Operational Data Analysis: Deep dive performance and operational data to understand processes, operations, and quantify friction
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Deliverables: Deepdive report, Project Impact Report, Dashboard
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Main KPIs: # quantitative data analysis reports created
#3 Functional Scoping & Spec Writing: Translate operational bottlenecks into technical requirements and co-design functional specifications with super users
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Deliverables: Detailed functional specification
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Main KPIs: Specs approval rate, % projects requiring mid-build functional spec change
#4 Low-Code Application Building: Design, configure, and build production-grade back-office applications to replace manual operational tasks
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Deliverables: Deployed Back-Office Application on Retool
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Main KPIs: Weekly Active Users (adoption rate)
#5 Workflow & AI Automation Scripting: Script automated workflows, using triggers and API connectors, to eliminate administrative friction
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Deliverables: Automated Workflow, Systems Sync, AI Agents prompts
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Main KPIs: # automations built, Time saved through automation
#6 Functional Animation of Tech Teams: Write detailed project specifications with tech and data teams, co-create solutions, and animate sprint delivery with product
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Deliverables: Detailed functional specification, Feature testing
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Main KPIs: # Features coordinated
#7 Change Management: Author end-user documentation, deliver training, run communications, and animate the local super user network
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Deliverables: Documentation, Training Sessions, Communications
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Main KPIs: Training rate, # support tickets
#8 Platform Governance & Admin: Administer user permissions, manage SaaS licensing, and configure tools settings
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Deliverables: Tool configuration, Provider renewal
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Main KPIs: % of active vs. unassigned paid SaaS licenses, % projects documented
#9 End-user Support: Assist end-users to solve short term bugs and operational frictions through ticket support and open hour animation
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Deliverables: Solved ticket, Unblock users, Identify process bottlenecks
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Main KPIs: # support tickets, # participants to open hours
Soft Skills
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Analytical thinking
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Attention to detail
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Business acumen
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Cross-functional management - bridge Tech and Business
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Strong curiosity
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E2E process thinking
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Innovation appetite
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Problem-solving
Hard skills
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SQL (is a strong plus) & data analysis (Excel)
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Process and data flow mapping / diagramming
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Python / JavaScript scripting (is a strong plus)
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SaaS Administration
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Technical specification writing
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Project management (coordination, presentation, training, documentation, etc.)
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Workflow automation
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Fluent in English (all communications and meetings are in English)
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Based in Bruxelles (Belgium) or Lille (France)
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Sports enthusiasts
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Master’s degree from a business or engineering school
