Landmark Global, part of Bnode, is a leading player in international e-commerce logistics. In a world where cross-border e-commerce continues to grow rapidly, we help businesses connect with customers across the globe through reliable, high-quality logistics solutions. At Landmark Global, we combine operational excellence with a strong customer-first mindset. To support our continued growth across Europe, we are looking for a Service Account Manager (SAM) to join our Crossborder Eurasia team.
As a Service Account Manager, you are the trusted partner for our customers after the sales phase. You ensure that promises turn into performance.
You will manage and develop a portfolio of international customers, with a strong focus on long-term relationship building, customer retention and growth. You are not simply there to react to customer issues, but to proactively understand your customers' business, identify risks before they become problems, spot opportunities to improve the partnership, and make sure we continuously deliver the quality we have promised.
You will play a key role in building long-term relationships, delivering outstanding service, and continuously improving our operations. Acting as the bridge between customers and internal teams, you help translate needs into tangible results.
What You’ll Do
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Be the primary point of contact for a portfolio of international customers, building strong, long-term relationships with key and major accounts
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Drive customer retention by proactively identifying risks and structural issues, understanding customer needs and ensuring issues are addressed before they impact the relationship (IT, invoicing, operational performance)
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Monitor service performance through KPIs and reporting, and lead Quarterly Business Reviews (QBRs)
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Drive continuous improvement initiatives to enhance efficiency, service quality and customer satisfaction challenging internal processes where necessary
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Work closely with Operations, Customer Service, IT, Finance and other internal stakeholders to deliver solutions
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Maintain a strong overview of your customer portfolio, including performance, open issues, commercial opportunities and potential retention risks
