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4057 Application and CIS Security Senior Support Engineer

Contact One Communications, Inc.
Eigenbrakel

Snel solliciteren

Vacaturegegevens

5 dagen geleden

Kwalificaties

JBoss
Frans
Computerwetenschappen
Azure
Microsoft Outlook
Software design
Incidentenbeheer
XML
IIS
Visual Basic
Tomcat
C#
Configuratiebeheer
Windows
Android
.NET
Java
Master
SQL
PKI
AWS
Databasemanagement
Bachelor
JavaScript
SharePoint
VBA
Webservices
Linux
Applicatie-ondersteuning
Artificiële intelligentie
Communicatieve vaardigheden
Active Directory
HTML

Volledige vacaturetekst

Application and CIS Security
COTS Application
Cloud Configuration

Duties & Role:
Main Duties
1) COTS Application Support

Design and run PoCs; produce evidence-based recommendations covering cost, operational impact, lock-in and exit strategy.
Security architecture: define secure-by-design reference architectures, patterns and hardening baselines; review new and changed service designs at architecture gates.
Threat modelling and risk: lead threat modelling for new or materially changed services; own the technical risk register entries; propose proportionate mitigations and track remediation to closure.
Support deployment of server applications running on Windows or Linux;
Integrate applications with identity providers;
Support creation and deployment of client applications on end- user workstations.
Gathering and reporting metrics and Key Performance Indicators (KPIs)
Supporting in-service operations.
Support the operation of the assigned system(s) including: Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands; Atlassian Products management and configuration; Maintenance of the operational & support environments; Monitoring performance of the assigned service applications; Support CIS Support Units (CSU) and other support staff for daily operations of the systems

2) Cloud Configuration (Azure, AWS)

Manage EntraID Groups and Roles
Manage and configure different Cloud components

3) AI related activities

Deployment, configuration and support of AI based solutions, tools and agents
Support of COTS applications-AI integration in production environments
Ongoing Monitoring of applications, and coordinating Maintenance

4) COTS End-User Support:

Troubleshoot and resolve complex software problems, ensuring efficient use of resources and problem resolution.

5) Incident Logging and Tracking:

Monitor the incident management process for tickets created in the helpdesk ticketing system.
Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

6) Escalation:

Escalate complex issues to vendor support or appropriate teams when necessary.
Follow up on escalated issues to ensure timely resolution and user satisfaction.

7) Knowledge Base Management:

Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
Share knowledge and best practices with team members to improve overall service quality.
Contribute to analysis and documentation of new requirements and change requests.
Participate in review of documentation such as requirements definitions, software design (functional/technical analysis), systems specifications or other deliverables.

8) Technical:

Controlling, managing and providing access to the restricted areas managed by the business area.
Ensuring the proper functionality and security of software and hardware managed by NBAC.
Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.
Providing support to NBAC team for security approval and accreditation of software applications and CIS.
Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.
Gathering functional and non-functional requirements, including drafting systems specifications.
Support technical reviews, walkthroughs and audits.
Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.
Support to change management, configuration management, release/deployment and testing.

9) Communication and Collaboration:

Work with and provide input to Service Delivery Managers, Project Managers, Portfolio Managers and other stakeholders
Collaborate with NCIA and vendors teams

Requirements
Skills, Knowledge & Experience:

Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.
Expert knowledge of computing infrastructure - Linux, Windows and Active Directory.
Expert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications.
Very good understanding and experience with AI/LLM.
Deep understanding of networking infrastructure.
Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.
Deep understanding of PKI, certificate management, post-quantum migration.
Expert knowledge relevant to software engineering: Technologies and standards (at least 4 of them): HTML5, REST & Web Services, XML, HTTP, SQL, Visual Basic for Applications; Identity Management (OAuth, OIDC, SAML2) application integration; Application server technologies and Relational Database Management Systems; Programming languages and platforms - .NET/C#, JAVA, JavaScript;
Deep understanding of security constraints and requirements in CIS.
Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.
Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.
Experience and good knowledge of at least the following COTS technologies: IIS, JBOSS, Apache Tomcat; .NET based applications;
Extensive experience in deployment and management of client-server applications, application integration and data transformation for application integration;
Evidence-driven and vendor-neutral; able to say "not yet" and defend the position.
Strong technical skills to investigate, diagnose and resolve complex IT issues.
Excellent verbal and written communication skills.
Full proficiency in English. French language proficiency is of advantage.
Ability to communicate technical information to non-technical users in a clear and concise manner.
Ability to work in cross-functional application management/deployment teams.
Strong customer service focus with a commitment to user satisfaction.
Ability to manage multiple projects/activities and prioritize tasks effectively.
Attention to detail in documenting activities and maintaining accurate records.
At least 10 years of relevant experience in the field of computer science or electronic engineering
Very good knowledge in multiple areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); Software change management and testing; Secure Software design, implementation and testing; Secure Software Engineering techniques and methodologies; Configuration management practices and tools; Application Lifecycle Management concept and tools
Ability to work effectively as part of a team and share knowledge and resources.
Willingness to collaborate with colleagues to solve complex issues.
Candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
Candidate must have the nationality of one of the NATO nations.
Candidate must possess a NATO Secret Security Clearance or national equivalent.
Prior experience in an international environment comprising both military and civilian elements;

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web developer vacatures in elsene

4057 Application and CIS Security Senior Support Engineer

F5 Network & Security Engineer

Senior Application & IT Security Support Engineer

Senior Java Developer

Application and CIS Security Senior Support Engineer

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