20 beste vacatures voor de functie van ai developer in rotselaar (nieuwe medewerkers gezocht)

Customer Experience Automation Expert
Mega Belgium —Leuven
- Marketing
- Engels
- Master
Internship Software Developer (Spring 2027)
EASI SA —Leuven
- Voltijds
- Computerwetenschappen
- Informatica
- Master
Project Manager - LIMS (LabWare) | Life Sciences
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- Engels
- Projectmanagement
Customer Experience Automation Expert
Mega Group International S.A. —Leuven
- Voltijds
- Hybride werken
- Marketing
- Engels
- Master
Snel solliciteren
Internship Software Developer & Business Innovator - M365 (Spring 2027)
EASI SA —Leuven
- Computerwetenschappen
- Informatica
- Java
Project Manager - LIMS (LabWare) | Life Sciences
Capgemini —Diegem
- Engels
- Projectmanagement
BI analist en ontwikkelaar (SAP BW/BO/SAC)
KU Leuven —Leuven
- Deeltijds
- Engels
- Pensioensparen
Customer Success Manager Gen AI
DPG Media —Vilvoorde
- Voltijds
- Hybride werken
- Verkoopervaring
- Engels
- Master
TEST ENGINEER
Atos —Zaventem
- DevOps
- Onderzoek
- Softwareontwikkeling
- Tankkaart
- Levensverzekering
Internal IT Manager – Infrastructure & Digital Workplace
ILIAS Solutions —Diegem
- Voltijds
- ICT
- Linux
- Managementervaring
Snel solliciteren
11 dagen
IT Functional Analyst
Capgemini Sogeti —Diegem
- ERP systemen
- Engels
- SQL
Agentic Software Delivery Architect
Inetum —Mechelen
- Voltijds
- Azure
- DevOps
- Java
Snel solliciteren
3 dagen
Legal Researcher / Postdoctoral Researcher in Digital Health Law, Artificial Intelligence and Health Data Governance
KU Leuven —Leuven
- Voltijds
- Doctoraat
- Schrijfvaardigheden
- Onderzoek
9 dagen
Technical Lead
Capgemini Sogeti —Diegem
- Hybride werken
- DevOps
- Engels
- Softwareontwikkeling
5 dagen
Web Platforms: Delivery & Ops Manager
Stanley/Stella —Oudergem
- Voltijds
- ERP systemen
- API's
- ICT
HPE Labs - Postdoctoral Research Scientist: Generative AI for Photonic and Analog Electronic Design Automation
Hewlett Packard Enterprise —Diegem
- Voltijds
- Computerwetenschappen
- Doctoraat
- Informatica
Full Stack .Net Software Engineer (all levels)
Innovation Sprint —Sint-Lambrechts-Woluwe
- Computerwetenschappen
- Azure
- Informatica
Business Development Manager Microsoft Cloud, Data & AI (Enterprise Focus)
Devoteam Belgium —Machelen
- Voltijds
- Hybride werken
- Azure
- Verkoopervaring
Snel solliciteren
Materiaal Beheerder AI
EGOV Select —Evere
- Computerwetenschappen
- Engels
- Microsoft Office
Lead (AI) Application Engineer
Capgemini Sogeti —Diegem
- Azure
- Engels
- Java

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Customer Experience Automation Expert

Mega Belgium -
Leuven

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Vacaturegegevens

Kwalificaties

Frans
Power BI
Marketing
Engels
E-commerce
Master
SQL
Klantenondersteuning
Artificiële intelligentie
Google Analytics
Marketing
Nederlands

Volledige vacaturetekst

Job description

At Mega, we are reshaping the Belgian energy & telco market by offering transparent, competitive and customer‑centric solutions. Founder‑owned and run, MEGA is backed by strong financial foundations and a solid 500,000‑customer base .

Every month, hundreds of thousands of customer interactions flow through our website, customer service channels and AI solutions. Our ambition is simple: solve as many customer needs as possible instantly, automatically and effortlessly.

To help us achieve that ambition, we're looking for a CX Automation Expert. You will become the owner of our Zendesk AI ecosystem and play a central role in shaping how customers interact with MEGA.

Ready for the challenge? Because we are !

The Job :

As CX Automation Expert, your mission is to continuously improve MEGA's customer journey through AI, automation and data. You will own our Zendesk AI ecosystem, identify opportunities through data and experimentation, and work cross‑functionally to turn findings into concrete improvements.

Key Responsibilities :

Become MEGA's internal expert on Zendesk AI (Ultimate): configuring and continuously improving AI agents
Design conversation flows and customer journeys, ensuring smooth escalation to human agents
Maintain and enrich the AI knowledge base
Analyse customer interactions to detect friction points and quantify their business impact
Design, launch and evaluate tests, validating hypotheses using data rather than intuition
Translate findings into concrete improvement initiatives, continuously iterated
Collaborate with Operations, IT, Marketing, Legal and Product teams to define requirements and coordinate implementation
Monitor and improve our key KPIs: AI Resolution Rate and AI CSAT

This is a hands-on, data-driven role: you will own our AI ecosystem end to end, from configuration to performance monitoring.

Working at Mega means :

A role with real impact, keeping energy accessible and affordable for everyone
Be part of a fast-paced, entrepreneurial environment where your expertise will be valued
A collaborative, results-oriented culture where everyone is welcomed and respected
Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected

Align with our core values as you lead and inspire :

Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.

Our offer:

A high-impact role with ownership and autonomy, at the heart of MEGA's AI and customer experience strategy
The opportunity to shape and scale how hundreds of thousands of customer interactions happen every month
A fast-growing, ambitious company with short decision lines
Hybrid working model
Based in our Leuven office
Competitive salary package in line with experience, including benefits

Job requirements

Is this job made for you ?

3 to 5 years of experience in a performance-oriented environment: growth marketing, CRO, product analytics, customer experience, e-commerce…
Entrepreneurial, curious, highly analytical and data-driven, pragmatic and comfortable taking initiative

Technical Skills

Strong affinity with technology is essential, you don't need to be a developer, but you must enjoy working in technical environments: AI and automation, APIs and integrations, workflow design, customer support platforms, analytics.

Experience with Zendesk AI (Ultimate), AI Agent platforms/chatbots, Google Analytics, Power BI or SQL is a big plus.

Languages

English required
Dutch or French required
Trilingual (EN / NL / FR) is a strong plus

Master’s degree in business, marketing or a related field is preferred

Ready to make an impact?

If you are analytical, results-oriented and passionate about AI in the service of customer experience, we would love to hear from you.

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ai developer vacatures in rotselaar

Customer Experience Automation Expert

Internship Software Developer (Spring 2027)

Project Manager - LIMS (LabWare) | Life Sciences

Customer Experience Automation Expert

Internship Software Developer & Business Innovator - M365 (Spring 2027)

Project Manager - LIMS (LabWare) | Life Sciences

BI analist en ontwikkelaar (SAP BW/BO/SAC)

Customer Success Manager Gen AI

TEST ENGINEER

Internal IT Manager – Infrastructure & Digital Workplace

IT Functional Analyst

Agentic Software Delivery Architect

Legal Researcher / Postdoctoral Researcher in Digital Health Law, Artificial Intelligence and Health Data Governance

Technical Lead

Web Platforms: Delivery & Ops Manager

HPE Labs - Postdoctoral Research Scientist: Generative AI for Photonic and Analog Electronic Design Automation

Full Stack .Net Software Engineer (all levels)

Business Development Manager Microsoft Cloud, Data & AI (Enterprise Focus)

Materiaal Beheerder AI

Lead (AI) Application Engineer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van ai developer in rotselaar

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