20 beste vacatures voor de functie van communication in bruxelles schaarbeek, bru (nieuwe medewerkers gezocht)

Customer Care & Development- Aftersales
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- Verkoopervaring
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Optical Wireless Communication Systems Expert
IMEC Inc. —Leuven
- Doctoraat
- Systeem ontwerpen
- Onderzoek
4056 Engagement and Communications Consultant
Contact One Communications, Inc. —Brussel
- Marketing
- Artificiële intelligentie
Snel solliciteren
14 uur
Consultant – Consumer Market Insight Benelux Brand & Media dutch speaker
NielsenIQ —Leuven
- € 50.200 - € 54.000 per jaar
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- Bedrijfsontwikkeling
- Artificiële intelligentie
Snel solliciteren
Praktijkassistent communicatie-onderwijs in de opleiding Geneeskunde
Vrije Universiteit Brussel —Jette
- Geneeskunde
- Master
- Communicatieve vaardigheden
7 dagen
COMMUNICATION OFFICER, DZANGA SANGHA
WWF-België —Brussel
- Master
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Ask Locala —Brussel
- Hybride werken
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Burson Global —Brussel
- Hybride werken
- Microsoft Excel
- Artificiële intelligentie
Team Leader Biomanufacturing - Media Buffer (shift am/pm)
UCB —Eigenbrakel
- Maandag t/m vrijdag
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Roularta Media Group —Evere
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Paradox —Brussel
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KABINETSMEDEWERK(ST)ER / VERANTWOORDELIJKE COMMUNICATIE EN PROJECTBEHEER (m/v/x)
Administration communale de Forest —Vorst
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- Tekstverwerking
7 dagen
Retail Media Manager
Fnac Vanden Borre —Sint-Pieters-Leeuw
- Hybride werken
- Marketing
- Master
- Bachelor

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Customer Care & Development- Aftersales

BYD Europe -
Brussel

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Extralegale voordelen

Bedrijfsfeesten

Kwalificaties

Frans
Verkoopervaring
Klantenservice
Bachelor
Communicatie
Communicatieve vaardigheden
Nederlands

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About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Role Overview

At DENZA, customer care is not simply a service—it is an extension of our brand promise. The Customer Care Specialist embodies DENZA’s premium values by delivering an exceptional ownership experience at every touchpoint. Acting as the primary contact for our customers, this role ensures each interaction reflects refinement, excellence, empathy, and efficiency.

Beyond resolving inquiries and concerns, the Specialist drives premium experience, ensuring that every customer feels recognized, valued, and inspired by the brand. This role is instrumental in sustaining high customer satisfaction and elevating our Net Promoter Score (NPS) across the market.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement
- Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
- Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
- Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.
Cross-Market Collaboration & Excellence Development
- Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
- Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Skills, Qualifications, and Experience Required:

Qualifications

- Bachelor’s degree in Business Administration, Communications, or a related discipline.
- 3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
- Proven track record of managing complex customer cases with composure and professionalism.
- Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
- Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
- Fluent in Dutch, French and English
Key Competencies
- Premium Mindset: Deep understanding of premium/luxury customer expectations and the ability to deliver refined, tailored experiences.
- Customer-First Orientation: Genuine passion for delighting customers and creating emotional connections.
- Ownership & Accountability: Commitment to results and continuous improvement.
- Empathy & Emotional Intelligence: Ability to navigate complex interactions with poise and understanding.
- Analytical Precision: Strong attention to detail, with the ability to identify trends and propose actionable insights.
- Collaboration: Effective communicator and team player in multicultural, cross-functional environments.
We Offer:
- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
- A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location: Belgium
Type of Employment: Full-time

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communication vacatures in bruxelles schaarbeek, bru

Customer Care & Development- Aftersales

Senior Group Communication Expert

Communication DSP researcher for aerospace & security

Go-to-Market Specialist

Proposal Manager

Media, Buffer & Logistics (MBL) Bio DS Operations Quality Manager

Optical Wireless Communication Systems Expert

4056 Engagement and Communications Consultant

Consultant – Consumer Market Insight Benelux Brand & Media dutch speaker

Praktijkassistent communicatie-onderwijs in de opleiding Geneeskunde

COMMUNICATION OFFICER, DZANGA SANGHA

Senior Sales Manager (Digital Media)

Account Manager | Account Director, Corporate & Brand Communications

Team Leader Biomanufacturing - Media Buffer (shift am/pm)

Digital Communicatie Officer

Online/Social Media Manager

Deskundige online communicatie

Senior Social Media Manager - French Fluent

KABINETSMEDEWERK(ST)ER / VERANTWOORDELIJKE COMMUNICATIE EN PROJECTBEHEER (m/v/x)

Retail Media Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van communication in bruxelles schaarbeek, bru

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About BYD

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