20 beste vacatures voor de functie van programmeur in mechelen (nieuwe medewerkers gezocht)

Customer Care & Development- Aftersales
BYD Europe —Brussel
- Verkoopervaring
- Klantenservice
- Bachelor
Learning & Development Partner - Technicians
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- Master
- Projectmanagement
- Bachelor
AI Development Trainer
U2U —Zellik
- Pensioensparen
Modern Workplace Engineer
Bank/Banque Van Breda —Antwerpen
- Voltijds
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- Informatica
- Master
- Tankkaart
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Analyste-Développeur IT Vie groupe
Athora —Brussel
- Voltijds
- Hybride werken
- Microsoft Powerpoint
- Computerwetenschappen
- Microsoft Excel
- Levensverzekering
CONSULTANCY DEVELOPMENT OF EAST AFRICAN COMMUNITY (EAC) FORESTRY POLICY AND STRATEGY
WWF-België —Brussel
- Deeltijds
MANAGER, DEVELOPMENT AND FUNDRAISING FOR NORTH AFRICA
WWF-België —Brussel
- Thuiswerk
- Engels
- Projectmanagement
Développeur web Full Stack – Bruxelles
YULCOM Technologies —Brussel
- Oracle
- Engels
- Java
Learning & Development Expert
Deloitte —Zaventem
- Deeltijds
- Managementervaring
Développeur Fullstack .Net/Angular H/F Consortia - Testing, Développement, Data & IA · Bruxelles · Hybride
Consort Group —Bruxelles Ixelles
- € 45.000 - € 65.000 per jaar
- Engels
- Agile
Ontwikkelaar
Departement Financiën en Begroting —Brussel
- Voltijds
- Ter plaatse
- Hoger beroepsonderwijs
- Openbaar vervoer vergoeding
Développeur Fullstack .Net/Angular H/F
Consort Group —Bruxelles Ixelles
- € 45.000 - € 65.000 per jaar
- Hybride werken
- Engels
- Agile
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Development Project Manager
Probitis —Brussel
- Projectmanagement
- SharePoint
- Agile
ATE Test Development Engineer
ICsense —Leuven
- Java
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Medical Strategy Lead, Oncology-Clinical Development (Centre of Excellence)
IQVIA —Zaventem
- Voltijds
- Thuiswerk
- Engels
- Onderzoek
- Bedrijfsontwikkeling
12 dagen
Veelzijdige .Net ontwikkelaar
Exsertus —Kontich
- Weekendbeschikbaarheid
- Azure
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- Master
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Sr. Director, Policy Development - ccNSO Relations
ICANN —Brussel
- € 121.104,00 - € 152.493,60 per jaar
- Thuiswerk
- Management
- Engels
- Bachelor
Product Development Engineer
Eriks —Asse
- Voltijds
- Bachelor
Progressive Web App development
PHPro —Kontich
SOC Sales & Development Manager
Securitas Belgium NV —Machelen
- Voltijds
- Hybride werken
- Bedrijfsontwikkeling
- Analytisch vermogen
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Customer Care & Development- Aftersales

BYD Europe -
Brussel

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Vacaturegegevens

Vaste Jobs

Extralegale voordelen

Bedrijfsfeesten

Kwalificaties

Frans
Verkoopervaring
Klantenservice
Bachelor
Communicatie
Communicatieve vaardigheden
Nederlands

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About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Role Overview

At DENZA, customer care is not simply a service—it is an extension of our brand promise. The Customer Care Specialist embodies DENZA’s premium values by delivering an exceptional ownership experience at every touchpoint. Acting as the primary contact for our customers, this role ensures each interaction reflects refinement, excellence, empathy, and efficiency.

Beyond resolving inquiries and concerns, the Specialist drives premium experience, ensuring that every customer feels recognized, valued, and inspired by the brand. This role is instrumental in sustaining high customer satisfaction and elevating our Net Promoter Score (NPS) across the market.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement
- Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
- Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
- Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.
Cross-Market Collaboration & Excellence Development
- Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
- Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Skills, Qualifications, and Experience Required:

Qualifications

- Bachelor’s degree in Business Administration, Communications, or a related discipline.
- 3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
- Proven track record of managing complex customer cases with composure and professionalism.
- Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
- Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
- Fluent in Dutch, French and English
Key Competencies
- Premium Mindset: Deep understanding of premium/luxury customer expectations and the ability to deliver refined, tailored experiences.
- Customer-First Orientation: Genuine passion for delighting customers and creating emotional connections.
- Ownership & Accountability: Commitment to results and continuous improvement.
- Empathy & Emotional Intelligence: Ability to navigate complex interactions with poise and understanding.
- Analytical Precision: Strong attention to detail, with the ability to identify trends and propose actionable insights.
- Collaboration: Effective communicator and team player in multicultural, cross-functional environments.
We Offer:
- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
- A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location: Belgium
Type of Employment: Full-time

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programmeur vacatures in mechelen

Customer Care & Development- Aftersales

Learning & Development Partner - Technicians

AI Development Trainer

Modern Workplace Engineer

Analyste-Développeur IT Vie groupe

CONSULTANCY DEVELOPMENT OF EAST AFRICAN COMMUNITY (EAC) FORESTRY POLICY AND STRATEGY

MANAGER, DEVELOPMENT AND FUNDRAISING FOR NORTH AFRICA

Développeur web Full Stack – Bruxelles

Learning & Development Expert

Développeur Fullstack .Net/Angular H/F Consortia - Testing, Développement, Data & IA · Bruxelles · Hybride

Ontwikkelaar

Développeur Fullstack .Net/Angular H/F

Development Project Manager

ATE Test Development Engineer

Medical Strategy Lead, Oncology-Clinical Development (Centre of Excellence)

Veelzijdige .Net ontwikkelaar

Sr. Director, Policy Development - ccNSO Relations

Product Development Engineer

Progressive Web App development

SOC Sales & Development Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van programmeur in mechelen

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About BYD

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