At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Services ISR Engineer in Charleroi we’re looking for?
Your role
Take on a new challenge and apply your technical and service engineering expertise in a cutting-edge field. You’ll work alongside collaborative and innovative teammates.
You'll play a key role in ensuring the successful delivery of Integrated Support and Reliability (ISR) work packages, contributing to the development of greener, smarter mobility solutions. Day-to-day, you’ll work closely with teams across the business (such as Product Line Services, project teams, and ISR representatives), manage ISR processes, and ensure quality, cost, and delivery (QCD) commitments are met, and much more.
You’ll specifically take care of coordinating ISR activities across projects and ensuring compliance with ISR management plans, but also driving continuous improvement through lessons learned and best practices.
We’ll look to you for:
- Identifying and monitoring workload forecasts for ISR work packages and securing adequate staffing for ISR and Service Engineering teams
- Managing customer requirements in compliance with applicable reference libraries
- Reviewing ISR management plans and assuring the application of ISR Design Reviews
- Producing ISR work package KPI dashboards in line with Product Line Services guidelines
- Coordinating with other teams to implement ISR processes within new build projects
- Ensuring timely and quality delivery of ISR elements, including Special Tools and Digital Modules for Maintainers
- Collaborating with internal customers to address delivery plans, risks, and challenges
- Producing REX (Return of Experience) reports to drive process improvements and update reference libraries
- Providing ISR QCD commitments on tenders
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
- Engineering University Degree or equivalent experience in service engineering
- Technical knowledge of maintainability aspects, ideally in railway applications
- At least 1 year of experience in managing Service Engineering work packages for projects
- Working-level proficiency in English (minimum) and fluency in French
- Experience working in diverse and international environments
- Understanding of ISR processes, standards, and tools
- Experience developing digital (e-learning) modules for maintenance
- Strong leadership and communication skills
- General technical and product maintainability knowledge
- Ability to define, plan, and pilot ISR activities
- Knowledge of railway services and serviceability improvement
Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
- Enjoy stability, challenges, and a long-term career free from monotonous daily routines
- Work with new security standards for rail signalling
- Collaborate with transverse teams and supportive colleagues
- Contribute to innovative projects that shape the future of mobility
- Utilise our flexible and inclusive working environment
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development through award-winning learning programs
- Progress towards leadership or technical expertise roles
- Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you !
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
