TOLON is looking for an After Sales Service Technician to join the Tolon Europe Service Team, based in Belgium.
The role is responsible for providing high-quality technical support and after-sales service to TOLON customers, distributors, dealers, and end users across the European market.
Working as part of the Tolon Europe Service Team, the successful candidate will provide both remote and on-site technical support, diagnose and troubleshoot machine-related issues, support warranty processes, deliver technical training, and coordinate service activities with distributors and customers.
This is a hands-on and customer-facing position that requires strong technical knowledge, practical problem-solving skills, effective communication, and a willingness to travel regularly across Europe.
Key Responsibilities After-Sales Service & Technical Support
- Provide remote and on-site technical support to TOLON customers, distributors, dealers, and end users across Europe.
- Diagnose, troubleshoot, and resolve technical issues related to TOLON and branded machines.
- Manage technical service requests through the company's ticketing system and ensure timely follow-up and resolution.
- Coordinate with relevant internal departments to resolve complex technical issues.
- Carry out on-site service visits when required.
- Support distributors and customers during machine installation, commissioning, troubleshooting, and service activities.
- Identify recurring technical issues and communicate findings to the relevant internal teams.
- Contribute to the continuous improvement of after-sales service quality and customer satisfaction.
Distributor & Customer Support
- Provide technical guidance and support to TOLON's European distributors and dealers.
- Follow up on distributor service activities and technical performance.
- Support distributor service teams in resolving complex technical problems.
- Maintain strong and professional relationships with customers and distributors.
- Coordinate field service activities with distributors and the Tolon Europe Service Team.
- Identify technical training needs and support the development of distributor service capabilities.
Technical Training
- Assess the technical knowledge and training needs of customers, distributors, dealers, and service teams.
- Support the planning and delivery of technical training programs.
- Participate in field training, technical workshops, and OEM factory visits.
- Prepare and maintain technical guidelines, troubleshooting procedures, workflows, and service instructions.
- Support software testing and implementation of service-related tools when required.
- Share technical knowledge and best practices with distributors and service teams.
Warranty & Service Processes
- Review and technically assess warranty claims received from customers and distributors.
- Provide technical guidance regarding warranty-related issues.
- Forward warranty requests to the relevant manager for approval when required.
- Follow up on warranty cases through to resolution.
- Coordinate with Spare Parts, Technical Service, Engineering, and other relevant departments.
- Contribute to improving warranty and after-sales service procedures.
- Willingness to travel approximately 30–50% of working time across Europe.
Trade Fairs & Customer Events
- Represent the Tolon Europe Service Team at international trade fairs and customer events.
- Provide hands-on technical support during exhibitions.
- Support product demonstrations and technical discussions with customers and distributors.
Candidate Profile
We are looking for a technically skilled, customer-oriented, and solution-focused professional to join our Tolon Europe Service Team.
Education & Experience
- Bachelor's degree in Engineering, preferably Electrical-Electronics Engineering, Mechatronics Engineering, Mechanical Engineering, or a related technical field.
- Minimum 5 years of professional experience in technical service, after-sales service, field service, or a similar technical position.
- Experience in industrial machinery, laundry equipment, or a similar industry is highly desirable.
- Strong practical knowledge of electrical, electronic, mechanical, and/or mechatronic systems.
- Hands-on experience in troubleshooting and field service.
- Experience providing technical training to customers, distributors, dealers, or service teams.
Technical Skills
- Good knowledge of MS Office applications.
- Experience with CRM, ticketing, or service management systems is an advantage.
- Ability to read and understand technical documentation.
- Ability to prepare technical instructions and troubleshooting procedures.
- Strong analytical and problem-solving skills.
- Valid and active driving licence.
Language Skills
- Fluent English, both written and spoken, is required.
- Fluency or working knowledge of French is a strong asset.
Personal Competencies
- Strong communication and interpersonal skills.
- Customer-oriented and solution-focused mindset.
- Strong organizational and follow-up skills.
- Ability to work independently and take ownership of assigned responsibilities.
- Comfortable working in an international and multicultural environment.
- Proactive approach to identifying and resolving technical issues.
Location
This position is based in Belgium and is part of the Tolon Europe Service Team.
Regular travel across Europe is required to provide on-site technical support, customer and distributor visits, training, and participation in trade fairs and other service-related activities.
Pay: €2.800,00 - €3.500,00 per month
Experience:
- working: 5 years (Required)
Language:
Willingness to travel:
Work Location: Hybrid remote in 9230 Wetteren
