Project Coordinator - Product customization

Samsonite -
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Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

We are looking for an experienced and highly organized Product Customization Project Coordinator to coordinate and deliver customer‑requested and market‑driven customization projects.

In this role, you will act as the central point of contact between country teams, central marketing, product development, supply chain, quality, design, and external partners. You will ensure that each customization request is translated into a clear scope, realistic timeline, and high‑quality deliverable.

This is a key role within our Product Development & Innovation team, requiring strong communication skills, a structured mindset, and the ability to manage multiple complex projects simultaneously.

Key Responsibilities

Lead customization projects from A to Z
Manage all types of customization projects: B2B collaborations, special editions, country‑specific adaptations, and internal customization or personalization requests.
Assess incoming briefs and translate them into clear, actionable project scopes and deliverables.
Define what is feasible within our product and manufacturing constraints, including personalization techniques, MOQ, lead times, colors, materials.
Create detailed project plans including key milestones & responsibilities.
Provide clear guidance on technical limitations, minimum order quantities, timing, and required approvals.
Ensure that timelines are realistic and aligned with internal capacities and external expectations.
Serve as the central communication hub for all customization projects.
Facilitate alignment across stakeholders including Product Development, Innovation, Design, Marketing, Sales, Supply Chain, and Quality.
Maintain strong relationships with country teams to ensure needs and expectations are accurately captured and well managed.
Track project progress, anticipate bottlenecks, and proactively manage risks.
Guarantee that final outputs meet agreed specifications, quality standards, and brand guidelines.
Continuously improve workflows, templates, and ways of working for customization projects.
Collaborate with the Innovation team to explore and assess new personalization technologies, methods, and materials.
Support selected Product Development projects when customization workload allows (e.g., seasonal color updates, small facelifts of existing collections).

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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