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Customer Experience Engineer

EASI SA -
Ronse

Vacaturegegevens

Extralegale voordelen

Bedrijfswagen
Elektronische maaltijdcheques
Hospitalisatieverzekering
Bedrijfsfeesten

Kwalificaties

Microsoft Windows Server
Frans
Windows
Intune
VPN

Volledige vacaturetekst

What does a Customer Experience Engineer do?

As a Customer Experience Engineer, your mission is to use your analytical and technical skills to identify and understand specific customer needs.

You will be responsible for solving end-user technical problems. Customer contact and technical problem solving are an important part of your daily work. As a Customer Experience Engineer, you will be part of our Managed IT Solutions (MITS) team.

And if you like this job, you might as well do it at Belgium's Best Workplace since 2015! ;-)

What are your responsibilities as a Customer Experience Engineer?

After in-depth bespoke training, you will be capable of the following:

Answer incoming calls and emails from end users
Handle tickets that further help the customer: recovering passwords, fixing printer problems, creating users, fixing VPN issues, solving application problems, managing and installing laptops, etc. You handle 1st, 2nd and 3rd line problems.
Documenting problems & the solution worked out
Help both remote and on premise customers with their problems
Troubleshooting to fix bugs, network issues, hardware failures fixes
Improve standard processes & procedures
Delve into Microsoft technologies: intune, exchange, microsoft-defender,
You are available to end users (by phone) during office hours

You will also be given the opportunity to obtain various certificates. You will also be given the necessary time and space for this.

Who are we looking for as a Customer Experience Engineer?

Must-have:

Dutch or French on a native level with a good level of the other language and with a very good level of English
Driving licence B
Experience with M365 & Windows Server
Good problem-solving, organisational and listening skills
Very good interpersonal skills and ability to work well in a team
Be communicative and enjoy customer contact
Eagerness to learn and delve into technical problems
0 to 5 years of experience in a similar position

Nice-to-have:

Curious, independent minded
Flexible mindset & willing to work outside normal working hours

Why choose Easi?

Competitive salary package with fringe benefits:

Company car with fuel and/or charging card for unlimited use in Belgium
Meal vouchers
Eco-vouchers
Hospitalization insurance Alan: innovative, transparent and paperless health partner. Possibility to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
Group insurance
Mobile phone subscription
Seniority days
Platform for converting the end-of-year bonus into additional, personalised benefits

A fun and stimulating work environment:

Transparent communication
Modern, wellbeing-oriented offices
A young, dynamic and forward-looking management
Events: business trips abroad, sports and team building events, gala evenings, etc.
Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and … strong coffee ;-)

Opportunities:

Opportunity to grow rapidly, both vertically and horizontally
Possibility to become shareholder after 3-4 years

By applying, you give permission for Easi to process your personal data in accordance with our privacy policy: https://easi.net/en/about/legal/website-privacy-policy

What does a Customer Experience Engineer do?

What are your responsibilities as a Customer Experience Engineer?

Who are we looking for as a Customer Experience Engineer?

Must-have:

Nice-to-have:

Why choose Easi?

Competitive salary package with fringe benefits:

A fun and stimulating work environment:

Opportunities:

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