Based in the center of Brussels, our client is a telecom and ICT services provider for the Region of Brussels. The organisation develops, delivers and manages services and regional projects for all its customers. As main asset, Our client owns more than 400km optical cables on the Region and has one of the biggest optical fiber footprints on this area. Connecting thousands of sites through different technologies, they offer many different services to its customers like Connectivity (IP VPN on an MPLS-based core network), Collaboration solutions (VoIP, mobile, convergence features…), Videoprotection, Videoconference, wifi.brussels, managed services (LAN Management…) and so on.
The Service Manager has the overall responsibility for Quality of Service and Customer satisfaction for all implemented in the client company in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements)
