Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? This job is for you !
The Job:
-
Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
-
Take part in implementing pricing strategy changes decided by management.
-
Participate in monitoring and compliance with the department's SLAs and performance KPIs.
-
Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
-
Participate in projects aimed at improving customer experience and satisfaction.
-
Produce analytical and control reports.
-
Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
-
Participate in maintaining regulatory compliance of our processes and procedures.
-
Centralize irregularities in our various tools and interact with our IT partners to find solution.
-
Run queries on our databases and format the results.
-
Assist management in its tasks and in the development of the department.
Working at Mega means:
-
Join a dynamic company where you can drive impact and contribute to a sustainable future, ensuring energy (and telecom) remains accessible and affordable for everyone.
-
Be part of a fast-paced, entrepreneurial environment where your expertise in sales will be valued.
-
Enjoy a hybrid working model that balances flexibility with a collaborative, results-oriented culture.
-
Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected.
Evolve in line with our key values :
-
Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
-
Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
-
Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
-
Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
-
Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.
Is this job made for you?
-
Academic : You hold a Master’s degree.
-
Skills :
-
You are analytical, detail-oriented and enjoy solving complex problems
-
You have proficiency with Office and Excel and have good knowledge in SQL.
-
You are rigorous, efficient, self-taught and curious. . You are autonomous and proactive.
-
You like working in a team.
-
Bonus : knowledge of the Belgian energy market and telecommunication sectors, along with some programming skills, is a plus.
-
Language : You are fluent in French or Dutch with good knowledge in English.
