Job Description
Function description
You are responsible for checking outstanding debts. While discussing with the debtor over the phone, you negotiate payment terms that reflect their personal and financial situation.
Telephony will be your main job, on a daily basis you will handle dailer campaigns to reach as must as debtors possibile and to negotiate stable payment agreements
• You manage newly cancelled files and ensure the execution of guarantees. You monitor the agreed-upon payment plans, amicable or judicial procedures, and do so via phone, mail, email, and through our specialized tools. • You maintain constructive contacts with the various parties involved, both internally and externally, such as colleagues from other departments, partners, etc.
• Together with you, we want to help people live debt-free. It is your responsibility to choose the best strategy that meets the expectations of all parties involved.
• We welcome you with a comprehensive integration and support you with individual coaching.
Education
Bachelor or Master degree
Required Experience
At least 2 years of relevant experience
Technical Experience
Mandatory
Experience is collection telephony is a must.
Bi-langual French - Dutch or Dutch - French
Preferable
First experience in KYC is a strong plus
Business Experience
Mandatory
Experience in conducting negotiations and a background as an administrative assistant are the right foundations for this job
Preferable
Strong interest in finance and banking (products)
Soft Skills
Strong communicator, diplomatic and customer-oriented
Able to work independently
Stress resistant and flexible
Problem-solver
Accuracy and precision, quality-minded
Can take the lead in a phone call
