Other preferred locations: Nottingham, Dublin
The Technical Product Analyst drives the development and release of products and tools, focusing on technical execution and operational readiness. This role acts as a key technical liaison with engineering teams and internal/external stakeholders, translating needs into technical requirements, guiding development, and ensuring product quality, release readiness, and ongoing technical support.
Responsibilities
Product & Release Management
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Provide essential technical input especially for releases and upgrades.
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Develop risk assessments for product upgrades, defining mitigation and testing strategies.
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Determine and manage configuration options for production features, including scripting as needed.
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Maintain detailed records of upgrade processes and configurations.
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Collaborate with DevOps, Engineering, QA, and Client Directors for seamless deployments and upgrades.
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Support the creation and execution of upgrade plans and timelines.
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Create and maintain essential product documentation, including release notes and user manuals.
Product Support & Issue Resolution
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Serve as a technical product expert, providing in-depth support for product inquiries.
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Investigate, triage, and prioritize complex product bugs and technical issues.
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Develop and implement mitigation strategies for client-specific upgrades or technical challenges.
Testing & Quality Assurance
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Manage and maintain dedicated testing environments for issue investigation and release testing.
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Prepare and configure test environments with specific data and configurations.
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Write and execute comprehensive upgrade test cases.
Product Definition
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Define and implement requirements for new and existing products.
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Develop detailed product specifications, user stories, and acceptance criteria.
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Gather user needs from client engagements and internal stakeholders, translating them into product requirements.
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Analyze product performance data to inform future technical and product strategy.
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3+ years in clinical research, specifically in clinical supplies operations, RTSM/IRT services delivery, support, or eClinical systems implementation.
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Proven experience in software development, including writing Python scripts and performing code reviews.
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Demonstrated experience in software testing, including test case development and execution.
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Familiarity with regulatory guidelines such as US FDA GCP, ICH GCP, 21 CFR Part 11, and EU Annex 11.
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Experience with Agile development methodologies is a plus.
Skills
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Strong analytical, problem-solving, and data-driven mindset.
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Proficiency in Python coding for scripting and analysis.
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Excellent verbal and written communication skills, capable of conveying complex technical information clearly.
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Strong collaboration, project management, and organizational abilities.
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related scientific field. Equivalent practical experience will be considered.
4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE.
About Us
4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.
We offer compelling benefits to our international and US-based employees. Benefits vary by region and should be discussed with a 4G Talent Acquisition or HR representative.
4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
