Barco develops technology that enhances everyday life through innovative solutions in sight, sound, and sharing. Within our Enterprise, Healthcare, and Entertainment markets, we enable collaboration, insights, and impactful experiences.
As an Inside Sales Representative, you play a key role in supporting customer acquisition and revenue growth. You will work closely with sales, marketing, and other internal teams, acting as a central point of contact for customers and partners while contributing to the success of the MX Sales organisation in Kortrijk.
Key Responsibilities
- Maintain and update CRM data, ensuring contacts and activities are accurately logged
- Validate, enrich, and qualify inbound and outbound leads from various sources (e.g. phone, web, campaigns, tradeshows) within agreed SLAs
- Assign leads to the appropriate sales managers, business development managers, partners, or distributors
- Communicate proactively and reactively with prospects and customers via phone and email
- Respond to customer enquiries by leveraging internal knowledge and collaborating with teams such as product management, service, supply chain, and finance
- Facilitate virtual product demonstrations and coordinate sales appointments
- Support the handling of pre-sales-related NPS detractors
- Contribute to projects aimed at identifying, nurturing, and converting leads
- Support marketing and sales initiatives to generate appointments, leads, and subscriptions
- Occasionally participate in customer meetings or support regional events
- Share best practices with global teams to improve conversion rates and marketing ROI
Optimise chatbot responses by analysing and improving commercial queries and automated interactions
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Your Profile
- Bachelor’s degree or equivalent through experience
- Experience in a commercial or customer service environment; inside sales experience is a plus
- Fluent in French, Spanish or Italian and English; knowledge of Dutch or Arabic is an asset
- Ability to work independently in an international environment and communicate effectively with stakeholders
- Strong organisational skills combined with technical affinity
- Supportive and collaborative mindset, with a strong focus on helping sales teams achieve their goals
- Commercial mindset with a proactive, solution-oriented ‘can-do’ attitude
- Strong problem-solving skills with ownership and accountability
- Creative mindset to support marketing and sales initiatives
- Good proficiency in Microsoft Office tools
- Familiarity with CRM systems or lead management tools is considered an asset
