Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we would love to meet you.
Profile/Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Suggest local tourist attractions and places to individual guests and tour groups.
- Register guests by collecting necessary information (such as contact details and exact dates of their stay).
- Welcome guests upon arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to guest complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to meet guests' needs.
- Confirm group reservations and arrange personalized services for VIP guests and event attendees, such as wedding guests.
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments.
Requirements and Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experience with hotel reservation software (e.g., Opera, Cloudbeds, or similar Property Management Systems).
- Understanding of how travel planning websites operate, such as Booking.com and TripAdvisor.
- Strong customer service attitude.
- Ability to manage stress in various situations.
- Excellent communication and organizational skills.
- Proficiency in French and English; knowledge of additional languages is a plus.
- A degree in Hotel Management is a plus.
Language Skills
- English (Required)
- Listening: Independent + (B2)
- Writing: Independent + (B2)
- Reading: Independent + (B2)
- Speaking: Independent + (B2)
- French (Required)
- Listening: Independent + (B2)
- Writing: Independent + (B2)
- Reading: Independent + (B2)
- Speaking: Independent + (B2)
Schedule Specifics
- Night shifts
- Saturday shifts
- Sunday and public holiday shifts
Interested?
Send us your CV at [email protected] and take the next step in your career with us!
Avantages :
- Assurance hospitalisation
- Formation continue
- Uniformes fournis
Lieu du poste : En présentiel
