IT Support Specialist

Vacaturegegevens

Business Unit / Function: Information Systems

Position: IT Support Specialist

Reporting to: Regional IT Manager

Role Purpose Statement: The job incumbent is responsible for first/second level IT technical support and the availability/security of local

systems. He is also the point of contact for the regional IT Team Lead/Manager for escalation points for the business-

critical issues and priorities. Performs the job in the framework of the BV Quality Assurance System, the Code of Ethics

and the BV Group policies.

ACCOUNTABILITIES

PERFORMANCE INDICATORS

Provide First & Second level support for all IT related topics / issues
Escalation of priorities for business-critical reasons
Scheduling of unusual tasks in relation with the district business cycle
Provide local technical support
Identify, analyse and fix PC or System issues
IT procurement orders in line with the budget/forecast
Ensure availability, accuracy and security of local systems
Accurate documentation of local systems according to guidelines
Ensure compliance with policies and procedures
Provide IT Support when and where needed across the country/district/zone
Use and maintain the Smax Service Desk toolset
Participate in IT projects upon request of IT management
Discrete and respectful use and attitude towards sensitive (personal) information, obtained on request or in the line of duty
Ensure clear communication
Manage/Upkeep inventory of the IT assets

Installation on time, on functionality
User satisfaction feedback
Priority SLA reporting
KPI’s including but not limited to, Number calls where business has changed priority, FS calls adherence to SLA, age of calls, time logging (Smax), infrastructure availability
Quality of documentation
Integrity / security of systems
Developing and sharing of knowledge
Quality of the IT rooms
Projects (on time, on budget, on functionality)
Deliver value to internal and external clients
Targets set by IT Team Lead/Manager are completed on time.
Ability to work under pressure and prioritise tasks

KNOWLEDGE, SKILLS & EXPERIENCE

KEY COMPETENCIES

Technical and / or business qualification
Minimum of 3 years IT technical experience, Win 10, Win 11. Active Directory, Azure, Intune, Autopilot. Basic networking skills.
Fluent English language skills
Able to work independently but meanwhile capable of sharing knowledge and practices with the larger IT team
Ability to travel to all office sites within Belgium. Possible travel within Europe.