As a ServiceNow Architect , you will be responsible for the end-to-end solution architecture of the Now Platform for our customers. You will ensure alignment across processes, data, integrations and platform decisions. You will promote standardisation, platform consistency and an out-of-the-box approach wherever possible.
You will act as a trusted and knowledgeable partner to customers and delivery teams, helping them make decisions that are scalable, maintainable and future-proof. You will encourage the adoption of out-of-the-box functionality and help rationalise customisations to ensure solutions remain scalable and easy to maintain.
This role offers the opportunity to take a leading position within the Dutch ServiceNow practice, with a focus on delivery quality, consistent architectural decision-making and the continued professionalisation of our approach.
Fujitsu invests in learning and certification through ServiceNow University, including through our Enterprise Training Agreement (ETA)* .
Design and oversee the solution architecture for ServiceNow implementations and enhancement programmes, with a strong focus on ITSM .
Advise customers on platform decisions, best practices, standardisation and limiting unnecessary customisation.
Define and embed architecture principles and guardrails for integrations, data, security, performance and lifecycle management.
Define and embed development and quality standards, guardrails and reusable patterns for delivery teams.
Collaborate closely with onshore and nearshore delivery teams to ensure quality, consistency and reusability.
Support presales activities by providing solution input, challenging scope and risks where required, and substantiating high-level effort estimates.
Provide architectural direction and governance for integrations and more complex platform challenges, including support with root cause analysis where architectural expertise is required.
Maintain a healthy balance between business value, technical feasibility and long-term maintainability.
At least seven years of ServiceNow experience , including demonstrable experience in lead or architect roles within complex environments.
Strong knowledge of platform architecture, integration patterns, data architecture and governance.
Demonstrable experience with out-of-the-box implementations and reducing unnecessary customisation.
Demonstrable experience creating a roadmap or architectural vision and translating it into actionable steps for teams and stakeholders.
Strong stakeholder management and influencing skills, with the ability to challenge assumptions constructively.
Experience working in distributed delivery models and collaborating with nearshore teams.
ServiceNow CIS – IT Service Management (ITSM)
ServiceNow Data Foundations , or a commitment to obtain this certification within an agreed timeframe after joining.
At least one additional CIS certification, preferably CSM, HRSD or SPM .
ITIL® 4 Foundation .
ServiceNow CAD – Certified Application Developer .
ServiceNow CTA – Certified Technical Architect .
Experience with additional ServiceNow modules beyond ITSM, such as CSM, HRSD and/or SPM , in addition to relevant certification or knowledge.
Experience with ServiceNow AI capabilities, such as Now Assist and/or Predictive Intelligence .
Relevant AI training or micro-credentials through ServiceNow University, such as the Now Assist or Predictive Intelligence micro-certifications.
- Access to ServiceNow University through the ETA is available for as long as Fujitsu maintains an active agreement with ServiceNow.
