Mission
The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.
As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.
Main activities
Be the client’s first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times
Greet and welcome clients as they enter and leave the store
Manage traffic inside & outside the store by knowing at any time which team members are available, greeting clients, determining their needs, and escorting them to the appropriate sales associate (match to traffic)
Use the proper instore tools, both material & digital, to respond to clients and manage appointments
Maintain the welcoming area (inside and outside) in clean and tidy condition
Work in collaboration with the security team to ensure safety of clients and staff
Profile
Experience in a customer-facing retail environment preferably dealing with a diverse clientele
Strong interpersonal skills,
Exquisite sense of hospitality
Smiling, open, friendly
Maintains an overview on the organization and keeps calm in hectic situations
Diplomatic and solution-oriented
A real sense of empathy for different types of customers and situations
Presents perfectly (grooming)
Fluent French and English. Dutch is a plus
