Job Summary
We are looking for an experienced Deskside Support Engineer – Level 2 to provide advanced technical support to end users. The role involves resolving escalated hardware, software, network, and endpoint issues, supporting IT projects, and collaborating with Level 1 and infrastructure teams to ensure smooth IT operations.
Key Responsibilities
- Resolve escalated L2 hardware, software, OS, and network issues.
- Perform advanced troubleshooting and root cause analysis.
- Provide hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
- Support Windows, macOS, Microsoft 365, Active Directory, and enterprise applications.
- Perform device imaging, deployment, configuration, and software installation using SCCM, Intune, JAMF, or similar tools.
- Manage user accounts, permissions, profiles, and Group Policies.
- Provide technical guidance and mentoring to Level 1 support engineers.
- Collaborate with infrastructure, network, security, and application teams.
- Support device rollouts, upgrades, migrations, and refresh projects.
- Maintain asset records, technical documentation, and knowledge-base articles.
- Identify recurring issues and recommend process improvements.
- Follow ITIL processes and SLA requirements.
- Maintain accurate ticket updates and ensure timely incident resolution.
Requirements
- Bachelor’s degree in Computer Science, IT, or a related field.
- 5 years of experience in Deskside, Desktop, EUC, or IT Support.
- Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and networking.
- Experience with SCCM, Intune, JAMF, or similar endpoint management tools.
- Experience with ServiceNow, Jira, or other ITSM/ticketing platforms.
- Strong troubleshooting, communication, analytical, and customer-service skills.
- Ability to work independently and handle escalated technical issues.
- ITIL, CompTIA, or Microsoft certifications are an advantage.
Key Skills
Deskside Support | Desktop Support | EUC | L2 Support | Active Directory | Microsoft 365 | SCCM | Intune | JAMF | Windows | macOS | ServiceNow | Jira | ITIL | Endpoint Management
Pay: €180,00 - €250,00 per day
Work Location: In person
