Company Description
Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?
Job Description
As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.
Your tasks:
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Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline: maintenance procedures, service procedures, spare parts lists...
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Remotely support the field team
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Point of contact for technical escalations from the Service team and the first line helpdesk
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Make analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
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Take part in that Quality board & represent Service operations
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Take part in a rolling system of 24/7 support towards our teams and customers
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Support on the creation of training for the technical team
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Act as the point of contact for the latest info on the product
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Develop the structure and tools for how the service engineers should work
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Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
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Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
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Manage the technical changes & coordinate the field actions to execute these
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Monitor customer needs for specific features and translate / prioritize these towards product management
Qualifications
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You have a technical bachelor degree or equivalent through experience.
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Experience in a technical service or commissioning function of 3 years is required.
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Affinity with software is recommended
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You are hands-on
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You’re available for travel for 30% of your time worldwide
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Good knowledge of Dutch/English. French is definitely a plus.
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Computer skills: MS Office + Teams
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You are sociable, eager to learn, driven and cheerful
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Customer-friendliness and passion are second nature to you
Additional Information
What do we offer you?
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A place in an enthusiastic, young organisation with the necessary ambitions
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The necessary freedom and opportunity to take initiative.
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An intensive training by experienced people.
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An attractive salary in an international environment with many benefits:
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Company car with fuel card/charging pass
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Group & health insurance
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Meal vouchers (8€)
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Net allowances
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CAO90 Bonus
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Laptop
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iPhone + subscription
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20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
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Satellite office in Berchem (Antwerp)
Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.
