Mission Overview:
The client is seeking a UX Researcher for a consultancy mission through Keystone Solutions. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site at the client’s Brussels headquarters, with a flexible regime allowing for 50% home work. This opportunity is part of our dynamic consultancy model, offering exposure to diverse projects and environments.
Responsibilities:
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Support business initiatives in delivering intuitive, engaging digital customer experiences within the Concept & UX Chapter.
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Apply mixed research methods and demonstrate hands-on experience in user research.
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Work as a dedicated researcher for the Daily Banking design team, collaborating with Concept and UX/UI Designers, Product Owners, and Business Analysts.
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Manage stakeholders effectively and prepare, execute, and debrief user interviews and tests.
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Develop research plans and methods tailored to project goals, ensuring maximum benefit from test outputs.
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Promote and develop user research within the chapter, communicating objectives and advantages, raising competency, and involving project team members.
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Collaborate on strategic projects, shape research tracks, spot research opportunities, and define/apply new test methods.
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Organise and manage intake, define user research needs, prepare and execute user interviews/tests, manage test locations, and travel occasionally within Belgium.
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Analyse insights, make actionable recommendations, deliver test reports, and ensure usability of insights in the short and long term.
Typical Deliverables:
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Research plans
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Project plans for new test methods
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Test reports
Requirements:
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Bachelor/Master or equivalent by experience
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Studies in psychology, sociology, anthropology, Human Centred Design, or product design
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3-5 years of relevant experience in UX (qualitative) research
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Experience with diverse user research methodologies (user testing, card sorting, diary study, etc.)
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Strong analytical skills for data analysis and reporting
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Experience in Agile contexts and familiarity with unmoderated testing techniques and AI tools is a plus
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Corporate environment experience; banking experience is advantageous
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Team player, quick self-starter, pro-active attitude
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Excellent communication, influencing, analytical, and synthesis skills
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Languages: Native Dutch or French (for interviews and client contact), Dutch/French bilingual (nice to have), Fluent English (for stakeholder and report communications)
Keystone Solutions Advantages:
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Consultancy Nature: You will work on-site as a Keystone Solutions consultant, bringing our values to every engagement.
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Dynamic Projects: Experience a variety of challenges across multiple client environments.
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Turbo-Charged Learning: Accelerate your professional development and broaden your expertise.
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Skyrocketing Ambition: Grow your career within a supportive and ambitious framework.
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Values: As a K-Stone, you embody our core values in every mission.
Call to Action:
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .
