Company
Job description
Are you an experienced people manager who thrives on coaching teams and delivering results? In this role, you will lead the Customer Service Key Account Management Team, drive process improvements, and ensure outstanding service delivery to customers. You are a natural connector who can build bridges across departments and motivate people to achieve common goals.
Your Role & Responsibilities
- Lead, coach, and support the Customer Service KAM team
- Organize workload distribution, planning, leave management, and performance follow-up
- Conduct team meetings, performance reviews, and development conversations
- Resolve operational challenges and ensure high service standards
- Monitor KPIs, statistics, and time management
- Collaborate closely with colleagues, planning teams, and commercial departments
- Balance customer expectations, operational capabilities, and cost efficiency
- Report to the Customer Service Manager and actively participate in management meetings
- Support the team operationally when needed
Working Hours
Willing to work a flexible schedule between 8:00 AM and 6:00 PM
Location
Baron De Maerelaan, Zeebrugge
Profile
You bring the following qualifications and strengths:
- Bachelor's level of thinking and working, or equivalent through experience
- Minimum 3 years of people management experience
- Strong people manager with the ability to motivate, coach, and develop employees
- Confident in giving feedback and handling difficult conversations
- Excellent listener who can also set clear boundaries when needed
- Results-oriented, efficient, and solution-driven
- Strong communication skills with a customer-focused mindset
- Fluent in Dutch and English; experience in the logistics sector is considered a plus
We offer
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