The Job : Permanent full time (40h), Monday to Friday
Work Flexibility: Hybrid work options available
Office Location: Kontich, Belgium.
Our Customers mean the world to us. That’s why we want to support them in the best way possible. We are searching for someone to join our shared service department as a Technical Services support (m/w) based in Belgium. We’re looking for someone who likes having their finger on the pulse when it comes to supporting customers with effortless communication both on the phone or through email. The end goal is to keep our customers happy and satisfied. If you enjoy providing an exceptional user experience, are good with words and a fast researcher, then we would love to hear from you!
Duties and Responsibilities in this job:
- Ability to provide friendly customer phone support, including handling reclamations and technical complaints recording.
- As you are a specialist, you offer technical troubleshooting to both our customers and colleagues in the field.
- Help customers with remote installations
- Management of Service orders with quick turn- around times
- Management of product returns, billing of installation orders and handling invoices when requested.
Our ideal candidate will have the following qualifications and skills:
- Bachelor’s degree in IT or relevant discipline. We will also accept the equivalent of 5 years of experience in a technical supporting role.
- Experience within the medical device sector would be advantageous.
- Strong teamwork skills with the ability to problem solve.
- General understanding of technical requirements of our products.
- Ability to schedule technicians and understand time frames relevant to each job they are being assigned.
- To be able to maintain quality phone communication with customers and colleagues.
- Experience with an ERP is favourable.
- Ability to adapt to changes and to handle pressure
- Basic knowledge of networking is a plus
Language Abilities: Fluent Dutch and a professional level English required.
A good knowledge of French would also be advantageous but not essential.
Benefits:
- Annual Bonus plan of 4%
- Career Development opportunities
- Work colleagues that bring good humour to the work environment
Flexible work options for those onsite (just speak to your team)
